Peter Long
Oakville,ON
Summary
Accomplished Senior Manager with a proven track record at Apple Canada INC, specializing in operational improvement and budget development. Expert in leading large-scale projects and enhancing business operations, evidenced by strategic initiative reports and performance metrics analysis. Skilled in mentoring teams, showcasing effective leadership and project organization. Achieved significant operational efficiencies, with a focus on continuous improvement and sustainability objectives.
Overview
17
17
years of professional experience
Work History
Senior Manager
Apple Canada INC
08.2018 - Current
- Managed multiple, large-scale projects across multiple cross functional teams.
- Supervised and directed people managers and program teams to keep projects on-track and tasks prioritized.
- Optimized operational continuity by implementing enhanced territory planning governance.
- Developed and submitted strategy and initiative reports to highlight current actions and proposed changes to senior leadership.
- Strengthened performance metrics tracking and analysis to enhance tactical and strategic company plans.
- Conducted performance reviews each quarter, offering praise and recommendations for improvement.
- Directed day-to-day operations focused on attainment of key business metrics, continuous improvement initiatives and 100+ member team with related direct reports.
- Implemented policies and standard operating procedures for continuous improvement.
- Evaluated upcoming program plans to forecast expected resource needs.
- Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
- Reviewed sales reports each day and investigated variances with leadership to keep drive performance metrics.
- Developed and implemented daily operations plans such as communications, employee assignments and drove promotional strategies.
- Planned and resourced personnel and programs for operations excellence resulting in 100+ team to be trained to act quickly in critical roles.
- Established operational objectives and work plans and delegated assignments to subordinate managers and teams.
- Provided strong leadership to enhance team productivity and morale.
- Led cross-functional teams to achieve project milestones and deliver high-quality results.
- Evaluated hiring, firing and promotions requests.
Sr. Regional Manager
Apple Inc.
02.2014 - 09.2018
- Collaborated with leaders to develop strategic plans and objectives. Made decisions on administrative or operational matters and ensured the effective achievement of objectives.
- Directed the growth and strategic direction of overall Apple Channel Retail USA operations, overseeing multiple partners.
- Initiated programs to set and achieve business objectives. Directly created new staffing models. Piloted and successfully deployed new roles into existing staffing programs without friction, leading to a 27% increase in sales.
- Directly accountable for recruitment, training, and development of Apple Channel leadership. Set performance targets for Apple Channel teams quarterly and established parameters for Apple Channel and Apple shops business performance against objectives.
- Established and maintained relationships with key stakeholders within Apple and our partners. Developed and maintained regularly interact with executives and/or major customers.
- Demonstrate the ability to resolve intricate issues that necessitate a comprehensive understanding of the organization’s operations and data analysis.
- Participated in the corporate development of methods, techniques, and evaluation criteria for projects, programs, and individuals.
- Ensured that budgets and schedules meet corporate requirements.
- Directed and controlled the activities of a 150+ team through 5 regional managers within the Channel Retail team.
- Oversaw a substantial geographic area of remote managers and sales staff. Provided overall control over planning, staffing, budgeting, expense prioritization, and recommended and implemented methodological changes.
Regional Manager
Apple Canada
05.2008 - 02.2014
- Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
- Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
- Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with national goals.
- Increased partner satisfaction with timely resolution of escalated issues and proactive communication on product updates.
- Established and maintained operational standards for +50 locations.
- Mentored and developed high-potential employees for leadership roles through individualized career development plans and opportunities for growth.
- Developed and executed successful business plans that resulted in improved market share and profitability within the region.
- Motivated regional staff to achieve ambitious sales targets by establishing a competitive incentive structure and celebrating team accomplishments.
- Led cross-functional teams to achieve project deliverables on time and within budget, resulting in improved overall performance.
Education
No Degree - Business Administration
Mount Royal University
Calgary, ABSkills
- Effective leader
- Project organization
- Operational improvement
- Budget development
- Business operations
- Strategic planning
- Cross-functional collaboration
- Operations management
- Cross-functional team coordination
Accomplishments
- Effectively reorganized and implemented a new leadership structure for Channel Retail organization.
- Collaborated with WW team of 6 in the development of Project Fusion.
- Implemented cost-saving measures at Channel Retail, resulting in a 15% reduction in operational expenses within a three-month period.
- Spearheaded the Sales Specialist Project, resulting in a 5% sales increase compared to previous ASC role.
- Implemented Tableau dashboards for sales analysis tasks, resulting in a 15-hour weekly reduction for Area Managers.
Timeline
Senior Manager
Apple Canada INC
08.2018 - Current
Sr. Regional Manager
Apple Inc.
02.2014 - 09.2018
Regional Manager
Apple Canada
05.2008 - 02.2014
No Degree - Business Administration
Mount Royal University
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