Peter Livingston
Toronto ,ON
Summary
At Bell Canada, I excelled as an IPTV Applications and Network Support Manager, enhancing customer satisfaction through effective problem resolution and performance improvement coaching. My leadership fostered a culture of continuous learning and collaboration, significantly improving service quality. Skilled in digital literacy and customer technical assistance, I ensured our team stayed ahead of industry trends, maintaining high customer retention rates.
Overview
24
24
years of professional experience
Work History
IPTV Applications and Network Support Manager
Bell Canada
11.1999 - 11.2023
- Installed, configured and maintained server hardware in production and lab environments.
- Monitored employee and customer interactions to assess quality of service.
- Promoted a culture of continuous learning within the team by organizing workshops and sharing relevant resources regularly.
- Collaborated with other teams to identify and resolve customer issues quickly and professionally.
- Coached employees through day-to-day work and complex problems.
- Created and implemented maintenance plans for customer accounts to secure customer satisfaction and reliability.
- Maintained up-to-date knowledge of industry trends, ensuring the support team remained well-versed in best practices.
- Monitored customer service metrics and provided feedback to team members, upholding quality standards.
- Conducted regular performance reviews, identifying areas for improvement and implementing targeted development plans.
Education
Cisco Certified Network Associate (CCNA) - Information And Communication Technology
Global Knowledge
Toronto, ON05.2001
Microsoft Certified System Engineer (MCSE) - Information And Communication Technology
GP Learning Technologies
Mississauga, ON06.1998
Skills
- Customer Technical Assistance
- Effective Team Collaboration
- Effective Problem Resolution
- Ongoing Performance Enhancement
- Skilled in Customer Support
- Proficient in Customer Service
- Service-Oriented Communication
- Customer Retention
- Availability for Varied Schedules
- Language fluency
- Strong Verbal and Written Skills
- Professional Demeanor
- Performance Improvement Coaching
- Digital Literacy
- Enthusiastic Mindset
Languages
English
Native or Bilingual
Timeline
IPTV Applications and Network Support Manager
Bell Canada
11.1999 - 11.2023
Cisco Certified Network Associate (CCNA) - Information And Communication Technology
Global Knowledge
Microsoft Certified System Engineer (MCSE) - Information And Communication Technology
GP Learning Technologies
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