Peter Lim
Long Beach
Summary
Detail-oriented IT professional with 12 years of experience in system management and technical troubleshooting. Proven ability to enhance client satisfaction through effective IT support and user-focused solutions. Expertise in system upgrades and operational improvements, driving efficiency and productivity.
Overview
1
1
Certification
11
11
years of professional experience
Work History
IT Analyst
Stony Apparel
Los Angeles
09.2024 - Current
- Managed workflow process and documentation for 175 computer upgrades from OS Windows 10 to OS Windows 11, ensuring seamless transition and minimal downtime.
- Supported troubleshooting and resolution of IT technical issues for staff, enhancing user experience and operational efficiency.
- Oversaw transition to shared 1gig fiber optics for ISP, enhancing connectivity and performance.
- Deployed and configured systems for Office 2018 to Office365 migration, facilitating user adaptation to the new platform.
- Deployed and configured systems during the Office 2018 to Office365 migration
- Facilitated ISP shared 1gig fiber optics cutover.
IT Specialist
OSTechnical – Client Clarity Debt Resolution
Irvine
01.2024 - 07.2024
- Led migration project to modernize legacy systems without disrupting daily operations or compromising security standards.
- Managed software installations and updates to enhance functionality for internal teams.
- Configured hardware, devices, and software to set up workstations for employees.
- Managed hardware and software inventory, ensuring timely updates and replacements.
- Oversaw Microsoft Entra ID processes to ensure proper user account management. Created user accounts, assigned group policies and permissions.
- Managed hardware and software inventory, ensuring timely updates and replacements as needed,
- Reviewed and prioritized daily support requests in Service Now ticketing software to streamline issue resolution.
- Reviewed daily support/open request in Service Now ticketing software.
- Collaborated with project management team to address IT needs during office relocation, ensuring seamless transition and minimal disruption.
IT Analyst
Allison Construction
Roswell
02.2023 - 05.2023
- Analyzed system requirements to facilitate software and hardware upgrades.
- Microsoft Entra ID Created user accounts, assigned group policies and permissions
- Assisted users on-site to troubleshoot and resolve hardware and network problems
- Reviewed and assessed technical work of consultants and third-party support providers for quality assurance.
- Delivered 80% remote and 20% on-site support to end users Support day-to-day IT support requests 12-18 support tickets
IS Lead Specialist
Randstand – Client Valero Refinery
Long Beach
06.2022 - 12.2022
- Created and managed project plans, timelines and budgets.
- Implemented process improvements that led to increased efficiency and reduced redundancies in workflows.
- Coordinated site IT activities to enhance operational readiness and support.
- Partnered with IT Procurement team to manage new and spare IT inventory effectively.
- Configured and installed IT systems for desk/office moves, ensuring minimal disruption.
- Resolved VOIP incidents with Cisco Configuration Manager.
- Perform server room daily maintenance and management.
- Followed all company policies and procedures to deliver quality work.
Lead IT Project Coordinator
Outsource Technical – Client Tower Semi Conductor
Newport Beach
11.2021 - 05.2022
- Managed IT Project to upgrade 330 Windows 7 computer to Windows 10
- Executed in-step upgrades and reimaging of devices with comprehensive backup and restore processes to ensure data integrity.
- Coordinated project schedules to align with engineering and manufacturing timelines/budgeting.
- Imaged computers to Windows 10 and cloned hard drives for data backup solutions
- Developed documentation for procedures and protocols to standardize IT operations and enhance team efficiency.
- Drafted a Windows 10 device checklist to ensure user readiness during installation.
- Troubleshot connectivity issues across Wi-Fi, cellular, and VPN networks, providing daily support to maintain operational continuity.
- Such as Windows 10 new device checklist.
IT Support Consultant
TSS-Clients Providence St. Joe’s Hospital/Panasonic Avionics
Irvine
11.2020 - 11.2021
- Deploying two to three Windows 10 devices to hospital caretakers
- Deployed two to three Windows 10 devices to enhance operational efficiency for hospital caretakers
- Strong communications and technical skills supporting remote users with Bomgar remote support tool.
- Set up and configure VMware for standalone devices such as MAC and PC for developers
- Used VMware for accessing services and TS connections in 2008 server environments.
- Processed RMA requests for warranty replacements of computer devices from Dell and Lenovo.
- RMA warranty computer devices for replacement from Dell and Lenovo
- Removed malware, ransomware, and other threats from laptops and desktops to ensure system security and user productivity
Lead IT Site Administrator
Eagle Home Mortgage
Irvine
08.2015 - 10.2019
- Collaborated on operating system upgrades and refresh from Win 7 to Win 10 for over 1500 computers.
- Deploying Windows 10 operating systems to laptops and desktops.
- Managed Active Directory user accounts and permissions. - Created and modified GPOs.
- Created and monitored ServiceNow support ticketing software for efficient incident management.
- Delivered phone support for remote users troubleshooting software and hardware. for remote users traveling and working remotely.
- Worked on VOIP, DNS and TCPIP networking.
- Employed Dell Kace to streamline ticketing processes and software encryption. ticketing software used with McAfee EPO encryption.
- Engaged in VOIP implementation to improve voice communication efficiency., DNS and TCPIP networking.
- Phone support for remote users traveling and working remotely.
- Assisted in updating devices from Windows 7 to Windows 10.
- Use Protocol FTP/SFTP for data transfer and data encryption.
- Setup and configure Surface Book Pros Windows 10.1 in enterprise environment
Education
Technical Course Certification - Microsoft MCSE Course
PCI College
Cerritos, CAHigh School Diploma -
Millikan High School
Long Beach, CASkills
- Microsoft Entra ID
- MS Azure
- MS Office 2018
- Remote assistance
- Office 365
- Workflow improvement
- IT project tracking
- LogMeIn
- ServiceNow administration
- Remote desktop support
- Workflow optimization
- Document collaboration
- Cisco Configuration Manager
- Altiris
- Mobile device management
- Salesforce
- Azure
- System deployment tools
- Adaptability
- Asset management
Certification
- CompTIA A++
- Microsoft MCP
- Citrix CCA 4.0
- Agile Scrum Master
Timeline
IT Analyst
Stony Apparel
09.2024 - Current
IT Specialist
OSTechnical – Client Clarity Debt Resolution
01.2024 - 07.2024
IT Analyst
Allison Construction
02.2023 - 05.2023
IS Lead Specialist
Randstand – Client Valero Refinery
06.2022 - 12.2022
Lead IT Project Coordinator
Outsource Technical – Client Tower Semi Conductor
11.2021 - 05.2022
IT Support Consultant
TSS-Clients Providence St. Joe’s Hospital/Panasonic Avionics
11.2020 - 11.2021
Lead IT Site Administrator
Eagle Home Mortgage
08.2015 - 10.2019
Technical Course Certification - Microsoft MCSE Course
PCI College
High School Diploma -
Millikan High School