Peter Liang
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Open minded with a positive attitude towards learning and team building. Proficient in Mandarin and Cantonese languages.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Shoppers Drug Mart
09.2024 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Defined clear targets and objectives and communicated to other team members.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Prepared various reports daily for Store Manager and Accountant to verify stock levels, address discrepancies, and forecast future needs
Operations Manager
GoGo Golf Richmond
04.2021 - 05.2023
- Enhanced guest satisfaction by efficiently managing front desk operations and addressing customer inquiries promptly.
- Communicated regularly with store owner on front desk performance, identifying areas for improvement or growth opportunities.
- Resolved guest complaints with tact and diplomacy, maintaining a positive image for the business brand, and leading to repeat visits from satisfied guests.
Shift Leader
CoCo Fresh Tea & Juice
12.2020 - 04.2021
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Passed FOODSAFE Level 1 course.
Barista
JC King Inc.
07.2017 - 04.2019
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Education
Bachelor - Business Administration
Simon Fraser University
09.2017
Skills
- Experienced in Microsoft/Google office suits
- Team collaboration
- Staff training and development
- Quick Learner
- Budget assistance
- Time management
Timeline
Assistant Manager
Shoppers Drug Mart
09.2024 - Current
Operations Manager
GoGo Golf Richmond
04.2021 - 05.2023
Shift Leader
CoCo Fresh Tea & Juice
12.2020 - 04.2021
Barista
JC King Inc.
07.2017 - 04.2019
Bachelor - Business Administration
Simon Fraser University
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