Summary
Overview
Work History
Education
Skills
Timeline
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Peter Liang

Summary

Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Open minded with a positive attitude towards learning and team building. Proficient in Mandarin and Cantonese languages.

Overview

7
7
years of professional experience

Work History

Assistant Manager

Shoppers Drug Mart
09.2024 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Defined clear targets and objectives and communicated to other team members.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Prepared various reports daily for Store Manager and Accountant to verify stock levels, address discrepancies, and forecast future needs

Operations Manager

GoGo Golf Richmond
04.2021 - 05.2023
  • Enhanced guest satisfaction by efficiently managing front desk operations and addressing customer inquiries promptly.
  • Communicated regularly with store owner on front desk performance, identifying areas for improvement or growth opportunities.
  • Resolved guest complaints with tact and diplomacy, maintaining a positive image for the business brand, and leading to repeat visits from satisfied guests.

Shift Leader

CoCo Fresh Tea & Juice
12.2020 - 04.2021
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed cash and credit card transactions accurately using POS software.
  • Passed FOODSAFE Level 1 course.

Barista

JC King Inc.
07.2017 - 04.2019
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.

Education

Bachelor - Business Administration

Simon Fraser University
09.2017

Skills

  • Experienced in Microsoft/Google office suits
  • Team collaboration
  • Staff training and development
  • Quick Learner
  • Budget assistance
  • Time management

Timeline

Assistant Manager

Shoppers Drug Mart
09.2024 - Current

Operations Manager

GoGo Golf Richmond
04.2021 - 05.2023

Shift Leader

CoCo Fresh Tea & Juice
12.2020 - 04.2021

Barista

JC King Inc.
07.2017 - 04.2019

Bachelor - Business Administration

Simon Fraser University

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Peter Liang