Summary
Overview
Work History
Education
Skills
Timeline
Generic

Peter Kokotis

Carmichael

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

13
13
years of professional experience

Work History

Independent Route Owner/ Operator

PGK Distributors
03.2016 - 02.2023
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Managed day-to-day business operations.
  • Consulted with customers to assess needs and propose optimal solutions.

Recovery Specialist

Specialized Treatment And Recovery Services
05.2012 - 01.2016
  • Tracked client participation in treatment services to identify attendance issues.
  • Documented case management activity for accurate, reliable records.
  • Administered random toxicity and breathalyzer tests to assess adherence to recovery plans.
  • Arranged community initiatives to build supportive networks for improved rehabilitation.
  • Planned appropriate treatment and discharge schedules to maximize success.
  • Improved relapse prevention rates with targeted recovery program mentoring.
  • Supported clients with compassionate, empathetic face-to-face counseling.
  • Maintained client confidentiality and adhered to HIPAA guidelines.
  • Coordinated referrals for addiction services based on individual client needs and preferences.
  • Guided clients in effective therapeutic exercises integrated from Cognitive Behavior Therapy and Dialectical Behavior Therapy (DBT).
  • Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
  • Provided counseling and support to clients with drug and alcohol abuse issues.
  • Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources.

Sales Associate/ Sales Manager

Hoyt Highfill And Associates
02.2010 - 01.2016
  • Prepared merchandise for sales floor by pricing or tagging.
  • Solved customer challenges by offering relevant products and services.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Generated new sales leads to achieve and exceed monthly sales goals.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Contributed to event marketing, sales and brand promotion.
  • Monitored service after sale and implemented quick and effective problem resolutions.
  • Kept detailed records of daily activities through online customer database.
  • Developed and maintained strong working relationships with professionals within assigned territory.
  • Negotiated prices, terms of sales and service agreements.
  • Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.

Education

Some College (No Degree) - General

American River College
Sacramento CA

Skills

  • Data Entry
  • Teamwork and Collaboration
  • Excellent Communication
  • Written Communication
  • Organization and Time Management
  • Problem-Solving
  • Planning and Coordination
  • Independent decision-making

Timeline

Independent Route Owner/ Operator

PGK Distributors
03.2016 - 02.2023

Recovery Specialist

Specialized Treatment And Recovery Services
05.2012 - 01.2016

Sales Associate/ Sales Manager

Hoyt Highfill And Associates
02.2010 - 01.2016

Some College (No Degree) - General

American River College

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Peter Kokotis