Peter Kitsamba
SANTA ROSA
Summary
I'm a dynamic and customer-focused professional with a proven track record at AT&T, enhancing customer satisfaction through effective troubleshooting and conflict resolution. Recognized for adaptability and teamwork, I excel in high-pressure environments, ensuring service integrity while training new team members. Committed to delivering exceptional experiences in every interaction.
Overview
9
9
years of professional experience
Work History
Premises Technician
AT&T
04.2022 - Current
- Provided exceptional customer experiences while installing or repairing services in both residential and commercial settings.
- Improved customer satisfaction by efficiently troubleshooting and resolving technical issues with their home services.
- Supported new hires by sharing expertise on best practices for efficient installations or repairs, contributing to overall team success.
Traffic Control Flagger
Intersafe Traffic Control
06.2019 - 04.2022
- Established a positive rapport with the public by answering questions about construction activities courteously and professionally whenever approached near the worksite.
- Managed stress effectively while working in high-pressure environments with heavy traffic volumes and challenging weather conditions.
- Utilized a variety of signaling equipment, including flags, signs, and radios, to effectively communicate with motorists and crew members.
Associate Banker
101 Casino
02.2016 - 03.2019
- Exceeded customer satisfaction ratings through friendly interactions with players both on the floor and during breaks in play.
- Assisted in training new Gaming Associates, sharing knowledge of gaming rules and procedures to ensure consistent performance standards.
- Ensured game integrity by closely monitoring gameplay and promptly reporting any irregularities or disputes.
Education
No Degree -
San Diego Mesa College
San Diego, CASkills
- Customer service
- Active listening
- Attention to detail
- Conflict resolution
- Adaptability and flexibility
- Teamwork and cooperation
Timeline
Premises Technician
AT&T
04.2022 - Current
Traffic Control Flagger
Intersafe Traffic Control
06.2019 - 04.2022
Associate Banker
101 Casino
02.2016 - 03.2019
No Degree -
San Diego Mesa College
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