Peter Karlgaard
Los Altos
Summary
Dynamic manager with a proven track record at The UPS Store Inc., enhancing operational efficiency and team performance. Skilled in complex problem-solving and staff management, I successfully implemented strategic initiatives that fostered a strong company culture and improved engagement, driving productivity and profitability across multiple projects.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Manager
The UPS Store Inc.
06.2024 - Current
- Led cross-functional teams to enhance operational efficiency and streamline processes.
- Developed and implemented strategic initiatives that improved team performance and engagement.
- Oversaw project management, ensuring alignment with organizational goals and timely delivery.
- Mentored junior staff, fostering professional development and enhancing team capabilities.
- Coordinated resource allocation to optimize productivity across multiple projects simultaneously.
- Established key performance indicators to measure success and guide strategic planning efforts.
- Accomplished multiple tasks within established timeframes.
- Controlled costs to keep business operating within budget and increase profits.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Manager in Training
The Good Feet Store
01.2023 - 02.2024
- Streamlined operational workflows, improving overall team productivity and service delivery.
- Developed and implemented staff performance evaluation processes to drive accountability and growth.
- Coordinated inventory management systems, optimizing stock levels and reducing waste.
- Trained and Certified as an arch support specialist. Learned to provide arch supports to clients with different ailments among the feet, knees, hips and back. Learned to run entire store. Learned how to write schedules as well as raising metrics. Helped get the company off the ground when it was new in the bay area.
Kiosk Manager
Wireless Advocates
09.2022 - 12.2023
- Oversaw daily kiosk operations, ensuring adherence to company policies and standards.
- Developed and implemented strategies to improve inventory management and reduce waste.
- Coordinated scheduling and staffing to optimize workflow during peak business hours.
- Coach, Trained and Developed my team. Handled schedules, handed out coaching’s, and provided detail information that would allow my team to succeed in selling the Big 3 of Carriers. (AT&T, Verizon, and T-Mobile). Was part of sales meetings to not only improve our numbers but improve the numbers of the Costco’s we were located in.
Lead
MarketSource
02.2020 - 09.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Led sales team to exceed monthly targets through effective training and mentorship.
- Analyzed sales data to identify trends, informing inventory management decisions.
- Trained new associates on product knowledge and sales techniques, fostering a knowledgeable team environment.
- Ran the Phone Kiosk with in Target. Had to handle a team, coach train and develop employees. Handled creating accounts on AT&T as well as selling Satellite/Internet to clientele. Had to provide different pre-paid services as well as AT&T as a main carrier.
Sales Associate
Pet Food Express
10.2016 - 07.2019
- Assisted customers in selecting appropriate pet food and supplies to meet their needs.
- Maintained product knowledge to provide accurate information on pet nutrition and care.
- Executed inventory management tasks, ensuring stock levels met customer demand.
- Trained new associates on store operations and customer service best practices.
- Helped stock pet related items in the store. 1 on 1 with clients and their pets. Ran adoption events and did general customer service. Was trained in product knowledge of every item we carried and the benefits they provided to the pets.
Education
High School Diploma -
Saint Lawrence Academy
Santa Clara, CAAssociate of Arts - Film And Video Production
De Anza
Cupertino Ca06-2019
Skills
- Customer service
- Team leadership
- Time management
- Verbal and written communication
- Complex Problem-solving
- Staff management
- Task delegation
- Goal setting
- Relationship building
- Documentation and reporting
Certification
California Notary License
Timeline
Manager
The UPS Store Inc.
06.2024 - Current
Manager in Training
The Good Feet Store
01.2023 - 02.2024
Kiosk Manager
Wireless Advocates
09.2022 - 12.2023
Lead
MarketSource
02.2020 - 09.2022
Sales Associate
Pet Food Express
10.2016 - 07.2019
High School Diploma -
Saint Lawrence Academy
Associate of Arts - Film And Video Production
De Anza