Peter Johnston
Edmonton,Canada
Summary
Professional administrator with in depth knowledge of procedures, programs, and policies. Strong interpersonal skills, works well with teams. Able to handle fast paced and high pressure environments. Able to handle face-to-face, phone, and email communications.
Overview
6
6
years of professional experience
Work History
Student Supports Administrator (Casual)
Student Supports Services Casual, Norquest College
09.2022 - Current
- Demonstrated strong communication skills in a client facing role by providing students with online, telephone, and in-person support related to Norquest application processes, providing and requesting transcripts, enrolling and unenrolling in courses, program-specific information, and specialized on-campus resources for diverse students
- Solved problems related to securing students loans, scholarships, awards, and emergency funding in real time to ensure students’ received a positive administrative and educational experience
- Collaborated with colleagues in the Office of the Registrar, Student Advising, the Indigenous Students’ Centre, and the NorQuest Marketing Department.
Assessment Testing Room Supervisor
Testing Center, Norquest College
05.2019 - 07.2019
- Prepared and delivered exams, including assessment and accessibilities testing and standard online exams, for up to sixty students daily during the academic term
- Adapted to seasonal influx of clients by serving up to 400 students daily throughout exam season
- Leveraged attention to detail while monitoring online exams on a central computer to ensure academic integrity
- Demonstrated organizational proficiencies while preparing and delivering exams in bulk quantities, tracking exam inventories, and uploading exams to faculty databases using Accuplacer and Moodle Exam Software
- Actively engaged in accessibility initiatives by setting up individualized exam spaces, preparing large print instructions for visually impaired students and audio instructions for Deaf and Hard of Hearing students, typing essays through verbal recall, and providing noise-cancelling headphones and additional exam time for neurodivergent students
- Minimized student stress through careful and empathetic communication to ensure students could demonstrate their full academic potential
Education
Bachelor of Arts - Major in History, Minor in Political Science
MacEwan University
12-2025
Skills
- Customer service
- Data entry
- Attention to detail
- Recordkeeping and file management
Community Service
20th Field Regiment, Commanding Officer’s Commendation, 2018-02, Restored the 20th Field Regiment’s 25 Pounder Howitzer to a functional state, allowing for the firing of blanks during the Regiment’s 98th Birthday, Showcased dedication to preserving Canadian history and honouring the memory of Canada’s servicemembers during WWI and WWII through carefully and strategically providing restoration services over a six-month period, Awarded by CO Lieutenant-Colonel J.C. Wilson, CD of the Royal Canadian Artillery
Languages
English
Native or Bilingual
Timeline
Student Supports Administrator (Casual)
Student Supports Services Casual, Norquest College
09.2022 - Current
Assessment Testing Room Supervisor
Testing Center, Norquest College
05.2019 - 07.2019
Bachelor of Arts - Major in History, Minor in Political Science
MacEwan University
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