Peter Grant, MEd
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
17
17
years of professional experience
Work History
Senior Retention Manager, Student Support Services
Boundless Learning (formerly POLS)
2023.03 - 2023.08
- Designated as primary point of contact for Student Support Services (SSS), both on internal cross functional teams, and with our Academic Partner (AP), based on established reputation of reliability and exceeding performance goals.
- Provided regular data, insights, and analysis on retention, risk, and AP health.
- Spearheaded and implemented strategic campaigns, initiatives and processes for growth of portfolio, while collaborating with AP Operations and Academic Departments, including the expansion of programs offered by the AP.
- Championed the use of data-driven approaches in decision-making processes, empowering team members to make informed choices that positively impacted retention rates.
- Key member of Operations team, ensuring daily deliverables were achieved with student success as the core goal.
Retention Manager, Student Support Services
Pearson Online Learning Solutions (POLS)
2016.11 - 2023.03
- Key member of cross functional team responsible for cultivation of AP relationships, with our students, and their success, as the shared focus.
- Ongoing audits of Student Information Systems (SIS), ensuring data integrity as top priority.
- Created custom reports for tracking key performance indicators related to student retention, ensuring continuous improvement efforts were informed by relevant data. Use of both SIS and AP reporting system (SQL).
- Determined yearly budgets and forecasts for our AP using historical data and company growth expectations for upcoming fiscal year.
- Maintenance of SOP based on expert knowledge of University policies and updating any communication materials deployed by our SSS team to student populations.
- Consulted with our Student Support Coaches to determine best methods to achieve retention targets and enhance student experience and commitment.
Program Coordinator, Student Support Services
Pearson Online Learning Solutions (POLS)
2009.10 - 2016.10
- Hybrid role where I supported a population of students and managed expectations of the Academic Partner through direct contact with key members of Operations team.
- Enhanced program efficiency by streamlining processes and implementing innovative solutions.
- Member of cross functional team alongside Course Development, Marketing and Recruitment Services.
- Conferred with faculty, program directors, campus counselors and administrators to help resolve students' academic and administrative problems.
- Reconciled student enrolment numbers and processed invoices on a semester basis, working with our Accounting and AP Finance departments.
Education Specialist
Pearson Online Learning Solutions (POLS)
2009.02 - 2009.10
- Predicted expected annual facilitator requirements based on student counts projections.
- Reviewed Facilitator resumes, developed contracts and invoiced for payments each semester.
- Helped monitor facilitator performance and worked with AP to address any concerns.
Student Services Advisor
Pearson Online Learning Solutions (POLS)
2007.02 - 2009.02
- Monitored students’ progress and proactively provided outreach regarding issues such as student orientation, course selection and registration, course materials, billing and navigating the online courses.
- Initiated and implemented strategies around student preparedness, retention and institutional commitment, including re-engagement of Stop Out populations.
- Maintained accurate data in SIS.
Education
Master of Education - Higher Education Administration And Leadership
Abilene Christian University
Abilene, TX06.2012
Bachelor of Science - Biology
University of New Brunswick
Fredericton, NB06.2002
Skills
- Customer Retention Strategies
- Problem Solving
- Relationship Building
- Salesforce Experience
- Project Management
- Workplace Culture
- Motivational Leader
- Data Analytics
- Public Speaker
Timeline
Senior Retention Manager, Student Support Services
Boundless Learning (formerly POLS)
2023.03 - 2023.08
Retention Manager, Student Support Services
Pearson Online Learning Solutions (POLS)
2016.11 - 2023.03
Program Coordinator, Student Support Services
Pearson Online Learning Solutions (POLS)
2009.10 - 2016.10
Education Specialist
Pearson Online Learning Solutions (POLS)
2009.02 - 2009.10
Student Services Advisor
Pearson Online Learning Solutions (POLS)
2007.02 - 2009.02
Master of Education - Higher Education Administration And Leadership
Abilene Christian University
Bachelor of Science - Biology
University of New Brunswick
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