Peter Goria

Chico

Summary

Experienced and service-oriented General Manager with 22 years in the restaurant industry. Extensive knowledge of all aspects of restaurant operations. Skilled in working under pressure in high stress situations while maintaining a positive, upbeat attitude. Encouraging and morale building employees with excellent communication skills to enhance employee performance. Strong leader dedicated to decrease costs while promoting efficiency in every aspect of the restaurant. Look forward to joining an amazing team and helping drive the success of the overall growth of the company while and providing the most amazing customer experience possible.

Overview

years of professional experience

Work History

General Manager

Hula’s Chinese Bar-B-Q

09.2021 - 01.2024

Managed all aspects of daily operations, including scheduling, ordering all products, inventory control, and vendor relations.
Carefully interviewed, selected, trained, and supervised staff.
Effectively managed labor costs by monitoring busy and slow times of the year and scheduling appropriately.
Set clear expectations and created a positive working environment for employees.
Implemented new employee onboarding processes and all incoming and outgoing employee paperwork.
Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Tracked daily sales transactions and invoices for accurate and updated financial reporting.
Implemented effective inventory control systems to reduce food spoilage and waste.
Ensured compliance with all health department regulations as well as company policies and procedures, and government regulations.
Reviewed pricing on a regular basis for all products.
Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
Reconciled cash and credit card transactions every morning to maintain accurate records.
Oversaw facility maintenance, ensuring a clean, safe, and inviting atmosphere for patrons.
Ultimately responsible for making sure each and every customer had an amazing experience.

Manager, General Manager

Hula's Chinese Bar-B-Q

03.1998 - 08.2020

Worked as a server and soup cook for three years before moving into a management role
Managed and motivated employees to be productive and engaged in work.
Maintained a professional, organized, and safe environment for employees and patrons.
Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Accomplished multiple tasks within established timeframes.
Cross-trained existing employees to maximize team agility and performance.
Thrived in a fast-paced environment.

Education

BS - Recreation Hospitality (Hotel and Resort Management)

Chico State University

01.1999

Skills

Passionate about ensuring an excellent customer experience
Extremely detail oriented in all aspects of restaurant operations
Awareness of the vital importance in maintaining positive relations with customers, employees and vendors
Team player
Efficient multi-tasker

In depth knowledge of office operations including payroll, finances, product ordering, and scheduling
Training and development
Employee development and staff motivation
Customer relations and problem resolution
Staff training

Timeline