Summary
Overview
Work History
Education
Skills
Accomplishments
Five Star Recipient 2000, 2004, 2007, 2013, 2015, and 2022
Timeline
Generic

PETER FURTNER

Oakville,Canada

Summary

With over 31 years of experience at FedEx Express Canada, including more than 25 years in leadership roles. Successfully managed Station and Ramp Engineering, Feeder Air Operations, Global Operations Control Centre, and Ground Linehaul functions, and most recently, surface hubs for the Canadian Region. Graduate of Excel Drive Corporate training for the top 1% of Managing Directors. Expertise in strategic planning, business development, and operational management. Skilled in aligning company goals with market opportunities and demonstrating effective leadership in cross-functional team environments. Cultivated strong relationships from the frontline to senior executives. Trusted leader who can drive business results through our P-S-P philosophy. Committed to delivering excellence in every aspect of work.

Overview

32
32
years of professional experience

Work History

Managing Director, Regional Engineering, US Northeast, Northwest, and Canada

FedEx Express Canada
10.2024 - Current
  • Responsible for surface hubs and network connections for Canada and the US Northeast, Northwest, and Canada
  • Responsible for the Air hubs and network connections for domestic and transborder movements
  • Coordinate engineering resources to plan air and surface hubs operations to meet the market demands and flow of the packages to meet exceptional safety, service, and efficiency goals.

Managing Director, Planning & Engineering

FedEx Express Canada
09.2008 - 09.2024
  • Select, train, develop and motivate a staff of 50 – 60 management and professional staff.
  • Develop and direct the regional linehaul systems for feeder air operations, ground transportation and global operations control to support domestic and international trans-Canada package movement ensuring that capacity, service, cost and international/domestic strategic requirements are met. Represent the region system form issues including route planning and air and ground scheduling.
  • Coordinate engineering activities to maximize division resources. Serve as divisional liaison in developing and implementing corporate engineering programs. Provide support to the annual business plan process and direct the development of models and systems to allocate resources.
  • Direct the development of specialized contingency plans for exception, unanticipated or non-recurring events, including peak and holiday planning.
  • Establish and achieve the closest possible liaison between FedEx, aviation/trucking regulatory offices, airport authorities and FedEx field operations.
  • Direct the development and implementation of policies and procedures that will ensure that the linehaul operations are in compliance with all safety, security and legal regulations.

Managing Director Operations

FedEx Express Canada
09.2004 - 08.2008
  • Planned, staffed, directed and controlled the central district ground operations with a staff of over 1000 employees in a union free environment.
  • Directed and controlled the district ramp, sort, pick-up and delivery, and system operational activities to ensure continued growth and development of the market.
  • Focus was to provide the highest service levels at the least cost, and to maintain a highly motivated and engaged workforce.
  • Responsible for the daily, weekly, monthly and yearly station performance measures of People-Service-Profit objectives.
  • Led employee counsels to improve the work environment, drive engagement and foster an open and engaged workforce.
  • Administered a capital and expense budget of $50M CAD.

Senior Manager Operations

FedEx Express Canada
08.2002 - 09.2004
  • Managed the largest pickup and delivery station in the Canadian region.
  • Managed a budget of $10M CAD to meet corporate objectives.
  • Negotiated contracts with outside vendors to fulfill the operational requirements of our facility.
  • Provided leadership and motivation for 8 operations managers and over 200 hourly employees in a union free environment.
  • Was responsible for the daily, weekly, monthly and yearly station People-Service-Profit corporate objectives.
  • Implemented safety strategies to reduce loss time injuries and reduction of vehicle accidents.
  • Communicated benefits, wage and salary information and personnel policies and procedures to all staff.

Manager Operations

FedEx Express Canada
09.1998 - 07.2002
  • Was responsible for the selection, training and motivation of 25 to 30 employees.
  • Managed all employee issues to ensure productivity goals while providing outstanding customer service.
  • Planned, directed and controlled courier, cargo handler, and customer service staff to meet corporate objectives.
  • Facilitated a relationship with sales to ensure customers’ needs were met and areas for growth recognized.

Service Assurance Leader/Operations Analyst

FedEx Express Canada
09.1993 - 08.1998
  • Was responsible for all the station scan compliance.
  • Trained all new hires to the facility.
  • Was responsible for budget tracking and performance.
  • Was responsible for station ISO requirements.
  • Developed action plans with management staff to close the gap on corporate objectives.
  • Scheduled and forecasted volume and stop data to ensure corporate objectives are met.

Education

Numerous in-house training courses in Leadership, Finance, Safety and Customer Service

FedEx Canada
07.2025

Excel Drive (Director Readiness for Impacting the Value of the Enterprise)

FedEx Canada
01.2013

Civil Aviation Operations Management - undefined

Canadian Aviation Institute
01.1993

Skills

  • Inspirational leadership
  • Long-term planning
  • Process optimization strategies
  • Partnership strategy development
  • In-depth knowledge of surface and air networks
  • Strategic revenue growth

Accomplishments

    Throughout my career at FedEx, and at all levels of the organization, I have strived to be an impact player to influence the PSP results. I have been very fortunate and humbled to have been awarded the prestigious Five Star Award 6 times due to my impact on business strategy, revenue growth, driving efficiencies, and leading a highly engaged organization, at all levels of leadership.

Five Star Recipient 2000, 2004, 2007, 2013, 2015, and 2022

Most prestigious award at FedEx. 

Timeline

Managing Director, Regional Engineering, US Northeast, Northwest, and Canada

FedEx Express Canada
10.2024 - Current

Managing Director, Planning & Engineering

FedEx Express Canada
09.2008 - 09.2024

Managing Director Operations

FedEx Express Canada
09.2004 - 08.2008

Senior Manager Operations

FedEx Express Canada
08.2002 - 09.2004

Manager Operations

FedEx Express Canada
09.1998 - 07.2002

Service Assurance Leader/Operations Analyst

FedEx Express Canada
09.1993 - 08.1998

Excel Drive (Director Readiness for Impacting the Value of the Enterprise)

FedEx Canada

Civil Aviation Operations Management - undefined

Canadian Aviation Institute

Numerous in-house training courses in Leadership, Finance, Safety and Customer Service

FedEx Canada

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PETER FURTNER