Peter Doyle
North Bay,ON
Summary
Dynamic leader with proven expertise in operations management and exceptional interpersonal communication. Proven expertise in reducing operational costs, implementing effective policies, and driving customer satisfaction through exceptional service. Strong background in team leadership, customer service management, and inventory control. Dedicated to delivering exceptional service while enhancing operational efficiency and driving revenue growth.
Overview
14
14
years of professional experience
1
1
Certification
Work History
General Manager
Station Tap House and Steak Company
04.2021 - 12.2023
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Interacted well with customers to build connections and nurture relationships leading to customer loyalty.
Culinary Lead - Film & TV Catering
Gdg2go
03.2019 - 04.2021
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Monitored food preparation, production, and plating for quality control.
- Optimized labor allocation processes by developing weekly schedules that balanced employee needs with business demands during peak hours.
- Maintained strict adherence to local health codes and regulations, ensuring safety of both customers and staff members through diligent oversight of food preparation processes.
Consultant/ General Manager
Crown and Beaver Pub
04.2018 - 04.2019
- Formulated policies and procedures to streamline operations.
- Managed budget implementations, employee evaluations, and contract details.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Increased overall restaurant efficiency by streamlining operations and implementing innovative managerial strategies.
Manager
East Side Mario's Restaurant
06.2015 - 03.2018
- Managed daily operations, including staff scheduling, inventory management, and customer service.
- Monitored and reduced food and labour costs through efficiency scheduling and inventory control.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Customer Service Associate
LCBO
05.2013 - 06.2015
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Manager
Casey's Bar & Grill
06.2010 - 03.2013
Education
Business Management Courses
Dun & Bradstreet
Toronto, ONHigh School Diploma -
Michael Power High School
Toronto, ONSkills
- POS Systems (Point of Sale)
- Food & beverage safety standards
- Leadership and team building
- Problem resolution
- Operations management
- Time management
- Staff management
- Customer relationship management
- Exceptional interpersonal communication
Languages
English
Certification
- Smart Serve Certification [year]
- ServSafe Food Handler's Certification
Timeline
General Manager
Station Tap House and Steak Company
04.2021 - 12.2023
Culinary Lead - Film & TV Catering
Gdg2go
03.2019 - 04.2021
Consultant/ General Manager
Crown and Beaver Pub
04.2018 - 04.2019
Manager
East Side Mario's Restaurant
06.2015 - 03.2018
Customer Service Associate
LCBO
05.2013 - 06.2015
Manager
Casey's Bar & Grill
06.2010 - 03.2013
- Smart Serve Certification [year]
- ServSafe Food Handler's Certification
Business Management Courses
Dun & Bradstreet
High School Diploma -
Michael Power High School
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