PETER DIAMANTAKOS
Bolton,ON
Summary
A goal-oriented leader with over 20 years of experience in leading operations, logistics and project management within scheduling, training, and supervising large teams of over 50 employees. A strong strategic planner, problem solver and effective team leader, committed to engaging a company’s aspiration, short term initiative, long-term goals and objectives are met and surpassed.
Overview
28
28
years of professional experience
Work History
Director of Warehousing Operations
TOC Logistics Inc.
02.2023 - Current
- Developing and implementing warehouse operations policies and procedures: Establishing guidelines for receiving, storing, and shipping goods to ensure efficiency and accuracy
- Managing inventory levels: Monitoring inventory levels and implementing strategies to optimize inventory turnover and minimize stockouts
- Overseeing warehouse layout and organization: Ensuring the warehouse is organized and efficient, including implementing layout changes and improvements as needed
- Managing warehouse staff: Hiring, training, and supervising warehouse staff to ensure they are trained and motivated to perform their duties effectively
- Collaborating with other departments: Working closely with other departments such as procurement and customer service to ensure seamless operations and customer satisfaction
- Ensuring compliance with safety and regulatory requirements: Implementing and enforcing safety policies and procedures to ensure a safe work environment and compliance with regulations
- Managing budget and expenses: Developing and managing the warehouse budget, including monitoring expenses and implementing cost-saving measures
- Continuously improving processes: Identifying opportunities for process improvement and implementing changes to increase efficiency
- Directed the end-to-end launch of two new regional distribution centers (200K sq. ft. total), from site selection and layout design to staffing and full operationalization, increasing total network storage capacity by 40%.
- Spearheaded the creation and implementation of a new in-house transportation division, reducing dependency on third-party carriers, improving delivery timelines by 22%, and generating $400K in annual cost savings.
- Slashed operational warehouse expenses by 20% annually by pioneering a sustainable switch to re-usable packaging containers for all outbound shipments, reducing waste and material costs.
- Drove a 30% increase in overall warehouse efficiency (lines picked per hour) by leading the strategic integration of mechanical and autonomous equipment.
- Negotiated contracts with vendors for the purchase of equipment, materials, and services related to warehouse operations.
- Led efforts in developing a comprehensive disaster recovery plan for the organization's warehousing functions.
Senior Operations Manager
ERB Transport
01.2022 - 02.2023
- Leading the overall management of the cross-dock warehouse, including receiving, storing, shipping, handling, returned & damaged goods, maintenance and cold chain shipments
- Co-ordinate workflow with other shifts and/or departments
- Responsible for monitoring daily completion of dock and yard safety inspections including equipment, tractors, straight trucks and trailers
- Monitor inbound and outbound freight to align with planned service commitment times
- Monitor proper handling of product to avoid injury to employee and damages of product
- Communicate with internal and external customers daily regarding appointment times, cancellations, rush, missed loads and service-related inquiries
- Directing activities related to dispatching, routing, and tracking of transportation
- Directing investigations to verify and resolve customer or shipper complaints
- Aware of current ongoing customer requirements, changes to contracts or new client set up in order to meet customer expectations and Service Level Agreements (SLAs)
- Review and monitors KPI’s, operational processes, and productivity reports on a daily, weekly, monthly basis and provide direction and support to Operations Supervisors to ensure teams meet goals
- Coach, mentor, and develop Operations Supervisors and employees by providing fair and consistent feedback on performance goals and ensure they are cross trained to maximize their contribution to the company and provide backup support when needed
- Responsible to conduct progressive discipline for all employees but not including termination, partnering with Human Resources and Directors
- Implementation of current customer requests for special projects or value-added services, including process mapping, facility lay out and staff training
- Ensure staffing levels are adequate to meet KPIs and reviews levels to ensure overstaffing does not occur
- Responsible for the allocation and proper use of equipment and supplies such as RF guns, pump trucks, forklifts skids, labels, empty boxes, etc.
- Responsible to ensure quality standards are met by visually auditing product, analyzing computer data and reviewing paperwork
- Liaise with internal departments such as Customer Service, Transportation and Inventory Management to investigate and resolve operational and client issues
- Responsible for creating a work environment that is inclusive of diversity, free of discrimination and free of conflict
- Ensure that the workplace is safe and meets all legislative requirements
- Responsible for housekeeping and ensuring only trained employees operate material
Operations Manager
Amazon Canada
09.2020 - 01.2022
- Coached, managed, and developed a team of 50-200 Amazon associates
- Maintained standard work and continuous improvement
- Developed and supported recognition programs
- Supported all safety programs and OSHA compliance to ensure a safe work environment
- Collaborated with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources to develop plans to meet business objectives
- Developed performance goals and targets to achieve customer demand and ensure accuracy
Operations Manager
FedEx Express
12.1997 - 08.2020
- Responsible for strategically managing the day-to-day operations including people, processes, and systems to ensure company and departmental objectives, goals, SLA’s and KPI’s are being met
- Managing all aspects of departmental performance with respect to planning, forecasting and budgeting, operating goals and continuous improvement plans
- Effectively leading and managing cross-functional teams through all project phases from initiation to the seamless adoption of changes ensuring that these initiatives achieve their performance, schedule, and cost targets and benefits are realized
- Developing and revising policies, procedures and SOPs to attain optimal operations
- Managing the recruitment of new staff and overseeing the development of new team members – including ensuring all team members have been properly trained for their respective roles.
- Providing candid and thoughtful feedback, conducting bi-annual performance reviews, and providing continuous support, mentorship, and coaching.
- Providing leadership, oversight, and support to team members in all aspects of their roles to ensure shared and individual goals, and objectives are being met.
- Performing resource planning by evaluating incoming work and allocating resources, balancing shift schedules, and level loading workload to maximize efficiency and productivity.
- Managing staff schedules including, scheduling, and changing shifts, time off requests, overtime, vacation, and optional days; reviewing payroll data to ensure accuracy and completeness
- Conducting daily meetings with the team to review the daily plan, exceptions reports and to identify and manage staffing and operational issues
- Managing a repository of Employee Records, including regular performance reviews, incidents, disciplinary notices, and all pertinent details
- Facilitating regular meetings to celebrate successes, identify opportunities for improvement, and review overall performance of the teams
- Complying with all health, safety and environmental regulations, ensuring a safe work environment at all times through the enforcement and promotion of the Company's health and safety practices, ensuring workplace inspections are conducted and that potential hazards are acted upon immediately and accident levels minimized
- Assisting supervisors with safety incident investigation, corrective actions and reporting
- Responsible for reviewing, investigating, and resolving escalations to ensure clients are provided with sound recommendations and their concerns are resolved in a timely fashion and to their satisfaction
- Creating Key Performance Indicators (KPIs) that were aligned with the company’s objectives and goals. Monitoring and analyzing various KPIs for identifying areas for improvement and developing action plans when required
Education
JHSC Part 1 And Part 2
Ministry Of Labour
02-2025
Standard First Aid/CPR/AED -
Red Cross
02-2023
Material Handling Equipment Trainer -
Raymond Johnston Equipment
01.2021
Advanced Defensive Driver Instructor -
Smith System
01.2009
Law Enforcement -
Seneca College
King City, ON01.1995
Skills
- Lean and Six Sigma
- Effective communication
- Problem solving
- Decision making
- Influencing and motivating
- Leadership and team building
- Conflict resolution
- Tact and diplomacy
- Workplace professionalism
- Process improvement
- Technology utilization
- Coaching and mentoring
- Performance evaluation
- Cultural sensitivity
- Collaboration skills
- Task management
- Adaptability to change
- Managing remote teams
- Daily scrum facilitation
- Employee engagement strategies
- Microsoft Office proficiency
- Microsoft software expertise
- Virtual meeting platforms usage
- AS400 system knowledge
- SAP proficiency
- ADP software knowledge
- Truck Mate software expertise
- Health and safety compliance
Timeline
Director of Warehousing Operations
TOC Logistics Inc.
02.2023 - Current
Senior Operations Manager
ERB Transport
01.2022 - 02.2023
Operations Manager
Amazon Canada
09.2020 - 01.2022
Operations Manager
FedEx Express
12.1997 - 08.2020
JHSC Part 1 And Part 2
Ministry Of Labour
Standard First Aid/CPR/AED -
Red Cross
Material Handling Equipment Trainer -
Raymond Johnston Equipment
Advanced Defensive Driver Instructor -
Smith System
Law Enforcement -
Seneca College