Peter D.Black
Owen Sound,ON
Summary
Dynamic leader with proven expertise in team and staff management, honed at Boston Pizza. Excelled in inventory control and customer engagement, driving efficiency and elevating customer satisfaction. Demonstrated passion for excellence, significantly enhancing dining experiences through strategic improvements and meticulous attention to detail. Skilled in balancing high-quality service with operational demands.
Overview
24
24
years of professional experience
Work History
Restaurant Manager
Boston Pizza
12.2014 - Current
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Cook
Boston Pizza
01.2010 - 12.2014
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
Restaurant Team Member/Supervisor
Joe Tomatoes Restaurant
06.2000 - 01.2010
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
- Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
Education
Bachelor Of Education - Secondary Education
University of Alberta
Edmonton, AB05.1992
Skills
- Team Management
- Inventory control and record keeping
- Customer Engagement
- Staff Management
- Passion for customer satisfaction
- Shift Management
Languages
English
Full Professional
Timeline
Restaurant Manager
Boston Pizza
12.2014 - Current
Cook
Boston Pizza
01.2010 - 12.2014
Restaurant Team Member/Supervisor
Joe Tomatoes Restaurant
06.2000 - 01.2010
Bachelor Of Education - Secondary Education
University of Alberta
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