Peter Daigle
Dollar-des-Ormeaux
Summary
Dynamic and people-centric sales leader with nearly 10 years of experience building and scaling high-performing teams within fast-growing SaaS environments. Specializes in crafting and executing sales strategies that accelerate revenue growth, improve customer retention, and foster a culture of accountability and collaboration.
Overview
17
17
years of professional experience
Work History
Manager - Account Management
MaintainX
09.2020 - Current
- Building out department from scratch as the first Account Manager to join the company
- Identifying opportunities and creating sales motions to grow revenue
- Hiring, training, and coaching Sales Reps
- Developing strong rapport with customers to build trust and create value through guided buying decisions
- Developing cross departmental processes to focus self and teams on revenue generating activities
- Forecasting monthly and quarterly sales projections
Customer Success Manager
Sunshine Conversations
01.2019 - 09.2019
- Onboarded and training customers
- Lead quarterly business reviews with enterprise customers
- Regularly consulted with customers to facilitate product adoption
- Prevented customer churn
- Continued product learning
- Built and recorded training webinars
Team Lead/Enterprise Account Manager
Lightspeed POS
01.2018 - 01.2019
- Same responsibilities as above
- Working with the sales team to hit our department's monthly, quarterly and yearly KPIs
- Assisting sales reps on closing and escalation calls
- Managing enterprise portfolio of the 30 biggest clients
- Hiring and training new employees
- Strategic planning and process improvement to increase sales
Account Manager
Lightspeed POS
01.2016 - 01.2019
- Sales and education of products to existing clients
- Managing portfolio of accounts
- Maintaining relationships with business owners
- Reaching monthly, quarterly and yearly KPIs
- Deepening and updating product knowledge
Telesales
01.2015 - 01.2016
- Sales and promotion of products to existing clients
- Ensuring communication follow up with on field sales team
- Working closely with sales and distribution managers, and helping the team to reach objectives
- Training new telesales staff
- Entering and tracking sales data
Project Coordinator
03.2015 - 03.2015
- Hiring, training and management of staff (10 employees)
- Motivating and leading staff to ensure sales objectives
- Contacting store managers on a weekly basis
- Problem resolution in field and technical support
- Setup and tear down of point-of-sale promotion areas
- Coordinating POS material with employees
- Collaborating and maintaining business relations with merchants
- Analysis and interpretation of weekly results such as sales, interceptions, product demonstrations, etc…
- Writing weekly sales reports
- Translating presentations in English or in French as needed
Merchandising Specialist
10.2014 - 03.2015
- Completing store visits within assigned territory (Greater Montreal)
- Following and updating planograms
- Maintaining business relations with merchants
- Negotiating with store managers for additional shelf allocation
- Installing and maintaining POS shows and displays
- Daily reporting
Project Coordinator
01.2013 - 01.2014
- Multiple client programs such as: Samsung, Budweiser, Alexander Keith's, Olymel
- Same responsibilities as above (Rogers)
Brand Ambassador
01.2010 - 01.2012
- Multiple contracts such as: Ubisoft, President's Choice Summer Tour, Alexander Keith's, Chat-R
- Raise product awareness to consumers
- Promotion, sampling and sales of various products
- Setup and tear down of point-of-sale promotion areas
- Winner of multiple sales contest for highest figures on a weekly basis
Sales Representative
01.2008 - 01.2010
- Selling residential services i.e. tv, phone and internet
- Customer service
- Weekly meetings for updated product knowledge
Education
Bachelors of Arts -
HEC MONTRÉAL
01.2015
MARKETING CERTIFICATE - undefined
UNIVERSITY OF MONTREAL
COMMUNICATIONS AND ADVERTISING CERTIFICATES - undefined
UNIVERSITY OF MONTREAL
Skills
- Client relationship building
- Sales strategy development
- Sales process and methodology (MEDDPICC)
- Pipeline management
- Coaching and performance management
- Problem solving and strategic thinking
Accomplishments
President's Club Achiever at Lightspeed for three consecutive years, and at MaintainX in 2021 and 2022.
Languages
French
Native or Bilingual
English
Native or Bilingual
Timeline
Manager - Account Management
MaintainX
09.2020 - Current
Customer Success Manager
Sunshine Conversations
01.2019 - 09.2019
Team Lead/Enterprise Account Manager
Lightspeed POS
01.2018 - 01.2019
Account Manager
Lightspeed POS
01.2016 - 01.2019
Project Coordinator
03.2015 - 03.2015
Telesales
01.2015 - 01.2016
Merchandising Specialist
10.2014 - 03.2015
Project Coordinator
01.2013 - 01.2014
Brand Ambassador
01.2010 - 01.2012
Sales Representative
01.2008 - 01.2010
MARKETING CERTIFICATE - undefined
UNIVERSITY OF MONTREAL
COMMUNICATIONS AND ADVERTISING CERTIFICATES - undefined
UNIVERSITY OF MONTREAL
Bachelors of Arts -
HEC MONTRÉAL