Peter Crossman
Hamilton,ON
Summary
Veteran Senior Technician offering 26 years of progressive medical equipment experience. Strong team leader, trainer and organized worker dedicated to providing high-quality work in all settings.
Overview
32
32
years of professional experience
Work History
Senior Technician
SGI Lighting
01.2023 - Current
- Custom cut and soldered LED lighting according to blueprints, this included sizing and cutting metal tracks, making power cables, building electrical enclosures with power supplies and controllers, keeping track of stock and requesting restocking when needed.
- Occasionally trouble shooting and installation was required for larger jobs such as car dealerships and hotels.
Owner Operator
Crossman WoodWorks
01.2019 - 01.2023
- Hand crafted live edge furniture and accessories.
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Consulted with customers to assess needs and propose optimal solutions.
Service Supervisor
VitalAire Healthcare
06.2015 - 10.2019
- Handled customer complaints and inquiries.
- Assisted with training and development of team members.
- Successfully managed high-pressure situations, maintaining composure while finding solutions to complex problems quickly.
- Managed daily operations of the service department, maintaining a high level of organization and productivity.
- Monitored team's performance and gave feedback when necessary.
- Improved customer satisfaction by efficiently addressing service issues and providing timely resolutions.
- Updated job knowledge by attending workshops, training sessions and educational opportunities.
- Streamlined service processes, resulting in increased efficiency and reduced operational costs.
- Ensured all safety protocols were followed, resulting in a safe working environment for employees and customers alike.
- Mentored junior staff members, fostering professional development and career growth opportunities within the company.
- Implemented quality control measures to ensure consistent levels of excellence across all aspects of service delivery.
- Assisted in the recruitment process for new hires within the service department, contributing valuable input on candidate suitability based on experience requirements.
- Conducted regular performance reviews for staff members, identifying areas for growth and providing constructive feedback.
- Collaborated with cross-functional teams to develop and implement strategies for continuous service improvement.
- Developed positive rapport with vendors or suppliers, negotiating advantageous deals that benefited both parties in the long run.
- Interceded between employees during arguments and diffused tense situations.
Service Technician
VitalAire Healthcare
04.1992 - 06.2015
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
- Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
- Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
- Managed inventory levels effectively by accurately recording usage data and proactively replenishing stock when needed.
Skills
- Customer Support
- Troubleshooting skills
- Electrical Systems
- Safety awareness
- Hand and power tools
- System diagnostics
- Team Training
Languages
English
Full Professional
musician, auto repair and woodworking
I have played music for over 40 years and hope to continue to the end.
Due to my abilities at troubleshooting, I have always done most of my automotive repairs on my own and with my love of woodworking, I make most of my own furniture.
I have always been more comfortable knowing exactly how things have been made or repaired.
Timeline
Senior Technician
SGI Lighting
01.2023 - Current
Owner Operator
Crossman WoodWorks
01.2019 - 01.2023
Service Supervisor
VitalAire Healthcare
06.2015 - 10.2019
Service Technician
VitalAire Healthcare
04.1992 - 06.2015
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