Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Peter Claudius

Summary

IT Manager with 10 years of expertise in IT operations and infrastructure management within financial services. Successfully led cloud migration projects and improved incident response processes. Proficient in Power BI, PowerShell, and Python to enhance data-driven decision-making and operational efficiency. Strong collaborator with a focus on aligning technology solutions with business goals.

Overview

10
10
years of professional experience

Work History

Application Manager Total Fund

Ontario Teachers’ Pension Plan
Toronto
01.2024 - Current
  • Led high-performing team supporting investment and risk divisions with timely analytics and reporting.
  • Oversaw development of Power BI dashboards, enhancing insights into fund risk and compliance metrics.
  • Provided day-to-day mentorship to ensure consistent performance and alignment with organizational goals.
  • Coordinated cross-functional initiatives to implement reporting enhancements and process improvements.
  • Ensured rigorous quality control for all reporting changes, including user acceptance testing and documentation.
  • Championed culture of continuous improvement, driving operational efficiencies in analytics delivery.

Application Manager Asset Management & Asset Operations

Ontario Teachers’ Pension Plan
Toronto
01.2023 - 01.2024
  • Successfully led migration of Order Management System (OMS) applications to cloud, boosting scalability and performance.
  • Oversaw environment and release management, including incident handling and system health monitoring.
  • Served as primary liaison with third-party vendors and stakeholders to align application enhancements with business priorities.
  • Mentored junior team members, promoting collaboration and professional growth.
  • Streamlined incident response protocols to accelerate resolution times through cross-functional teamwork.
  • Introduced documentation standards that increased operational transparency and improved onboarding efficiency.
  • Enhanced team communication via structured reporting, improving cross-team coordination.

Analyst, Optimization and Governance

Ontario Teachers’ Pension Plan
Toronto, Ontario
01.2022 - 01.2023
  • Collaborated with Senior Manager, Solution Quality Engineering to manage vendor partner performance issues.
  • Developed scalable, automated reports in PowerBi for departmental oversight and opportunity identification.
  • Presented metrics, trends, and observations to various IT levels for informed decision-making.
  • Supported management of departmental commitments, including SLA/SLO measurement and financial modeling.
  • Captured data from multiple sources for metrics reporting and process compliance.
  • Proactively identified risks impacting delivery of commitments and recommended improvements.
  • Led status meetings, effectively communicating progress and updates.
  • Facilitated discussions with senior leaders to analyze, document, and manage business requirements.

Senior Technical Support Analyst

Royal Bank of Canada
Toronto, Ontario
01.2018 - 01.2021
  • Supported business units across New York, Toronto, London, Sydney, and Hong Kong.
  • Delivered assistance to over 20,000 external Capital Markets clients across diverse business lines.
  • Collaborated with developers and project management teams in agile development initiatives.
  • Resolved production issues for more than 30 web and mobile applications.
  • Provided technical support while automating various processes.
  • Established proactive application monitoring using ITRS, Dynatrace, ELK, and PagerDuty.
  • Coordinated disaster recovery planning and execution, updating configuration management and risk systems.
  • Executed root cause analysis and implemented effective remediation actions.

Technical Support Analyst

Scotiabank
Toronto, Ontario
01.2015 - 01.2017
  • Coordinated software and hardware upgrades with internal and external stakeholders to enhance daily operations.
  • Supported Institutional Equity and Prime Services traders by facilitating regression, stress, and unit testing in user acceptance environments.
  • Merged multiple support teams while disseminating acquired knowledge to improve overall team performance.
  • Prioritized workload effectively, ensuring timely resolution of issues for optimal productivity.
  • Developed custom JIRA workflows to streamline issue resolution processes and enhance user experience.
  • Utilized JIRA and Confluence to increase efficiency in addressing user issues.
  • Collaborated on new initiatives to boost day-to-day activities through systems development and implementation.

Education

Computer Networking and Technical Support -

Seneca College
Toronto, ON
01.2015

Skills

IT Leadership & Operations

  • IT Strategy, Operations, and Governance
  • Team Leadership, Stakeholder & Vendor Management
  • Incident & Change Management (ITIL)
  • Cross-Functional Collaboration
  • Effective Communication

Infrastructure & Monitoring

  • BMC Control-M, Tidal, Dynatrace, PagerDuty, Heartbeat
  • ELK Stack (Elasticsearch, Logstash, Kibana)
  • IBM AS/400, VMware, Oracle VirtualBox, Hyper-V
  • Servers, Routers, Switches, Cisco Packet Tracer
  • Network Topologies, LAN/WAN, VLAN
  • Routing Protocols (OSPF, EIGRP, RIP, RIPv2)
  • TCP/IP Protocol Suite (IP, ARP, ICMP, TCP, UDP, SMTP, FTP)

Scripting & Development

  • Python, PowerShell, Bash, C
  • HTML, CSS, JavaScript
  • API Management

Data & Reporting

  • Power BI, KPI Dashboards
  • MySQL, Sybase

Systems & Tools

  • IIS, Apache, Tomcat
  • Confluence, Jira, Agile Methodology
  • Technical Documentation

References

References available upon request.

Timeline

Application Manager Total Fund

Ontario Teachers’ Pension Plan
01.2024 - Current

Application Manager Asset Management & Asset Operations

Ontario Teachers’ Pension Plan
01.2023 - 01.2024

Analyst, Optimization and Governance

Ontario Teachers’ Pension Plan
01.2022 - 01.2023

Senior Technical Support Analyst

Royal Bank of Canada
01.2018 - 01.2021

Technical Support Analyst

Scotiabank
01.2015 - 01.2017

Computer Networking and Technical Support -

Seneca College

Similar Profiles

  • Prashanth Balagopal

    Prashanth BalagopalPrashanth Balagopal

    Business Analyst at Ontario Teachers' Pension PlanBusiness Analyst at Ontario Teachers' Pension Plan

  • Farahnaz Rajaei

    Farahnaz RajaeiFarahnaz Rajaei

    Data Engineer Lead at Ontario Teachers' Pension Plan (OTPP)Data Engineer Lead at Ontario Teachers' Pension Plan (OTPP)

  • Chahil Patel

    Chahil PatelChahil Patel

    Project Assistant at Ontario Teachers' Pension PlanProject Assistant at Ontario Teachers' Pension Plan

  • Mark Kruger

    Mark KrugerMark Kruger

    Hedge Fund Manager (Total Return Equity Fund) at Noble AscensionHedge Fund Manager (Total Return Equity Fund) at Noble Ascension

  • Parameswaran M

    Parameswaran MParameswaran M

    Assistant Vice President – Application Support, Hedge Fund Support at State StreetAssistant Vice President – Application Support, Hedge Fund Support at State Street

CREATE PROFILE
Peter Claudius