Peter Clark

• Collaborated and trained existing executive team for all aspects of PMO operations management
• Trained key staff members on product delivery process
• Coached existing PMO staff through acquisition for on-going success
• Facilitated seamless transition strategy of product and its Professional Services delivery team to new acquiring Company
• Collaborated on operational tools review for consolidation decisions
• Crafted and delivered key customer and partner communications of acquisition to ensure business continuity during transition
• Collaborated with executive team strategizing future business product planning
• Developed remote team relationships with key managers and teams to ensure good cross-pollination of skills was visible and leveraged.

• Oversaw the Project management Organization (PMO) with Project Managers and technical developer delivery team in this critical leadership role addressing the business’s needs for project resource and capacity planning, forecasting & financial reporting
• Managed key client & Microsoft Dynamics Partner relationships, established project priorities and reviewed alignment within executive team and business’s goals
• Strategically transitioned product and services to Software As A Service (SAAS) delivery model and pricing from perpetual to subscription resulting in higher business Annual Recurring Revenue (ARR) in years 2-3 beyond initial transition
• Streamlined SAAS product delivery process resulting in faster ROI for clients and high yielding customer satisfaction scores
• Delivered pre-sales architecture analysis guidance and strategy for existing customer base to “Lift & Shift” to new SAAS cloud model and product
• Managed PMO project book (backlog) of up to 100+ client project across 5 direct reports
• Fostered culture of continuous improvement within the delivery process and it’s customer facing and internal teams touchpoints, driving efficiency and effectiveness whilst enhancing service delivery experience.

• As the leader of Professional Services since joining ImageTag, I assumed the responsibility of recruiting, training and retaining a well-developed talent pool to grow the business
• Reporting to the CEO and working closely cross-functionally with both Sales, Marketing and Product Development leadership teams
• Provided close air support for all new inbound business, and crucial Microsoft Dynamics Partner and Customer feedback for on-going product refinements
• Strategically transitioned business from a patented paper to digital Document Capture Company with success in legal Case Management integrators; Hummingbird & Interwoven and “Receipt Digital Filing” data center with Infor integrations, to a laser-focused Content Management and later Business Process Automation Platform for the Microsoft Dynamics ERP Suite(s)
• This strategic pivot provided necessary client and revenue growth paths and defined our go forwards mission
• Implemented ground-up Project Management Organization (PMO) via Salesforce.com providing resource planning, budgeting, forecasting and key metrics management visibility
• Grew Professional Services Gross Margins from single digits to double digits, averaging 30%+ annually
• Mentored and led Professional Services Consultants and Business Analysts to average more than 80% Utilization
• Managed team of developers engaged in customized application development for document management software, and oversaw all aspects of SDLC including scheduling, resource planning, reporting, tracking, and delivery
• Created & delivered Microsoft Dynamics Partner reseller VAR network on-site KwikTag product delivery training center curriculum to expand the KwikTag delivery team beyond ImageTag and allow Microsoft Dynamics VAR Partners to create in-house KwikTag delivery practice expertise
• Personally managed sales, design and implementation of thousands of customers resulting in high customer satisfaction scores and business process improvement via software automation adoption
• Well-travelled Internationally for rollouts of KwikTag for Dynamics based in Australia, United Kingdom, Bermuda, Barbados , U.S
• Canada alongside key local Dynamics Partner resources
• Forged Company and KwikTag product brand dominance within Microsoft Dynamics Reseller Partner Channel via annual “Convergence” presence (Today’s Microsoft “Summit” Conference) resulting in several years of Company’s highest bookings rates.

• Microsoft Dynamics integrated start-up), Co-developed product and delivery process of industry 1st embedded Microsoft Dynamics ERP Navision (NAV) document management concept to market
• Leveraged strategic partnership with U.S
• Based Company ImageTags “KwikTag” document management platform, SDK & integrated code/mapping blueprint to form a GTM toolkit
• Success from Microsoft Dynamics Navision (NAV) integration applied to further expansion into Microsoft Dynamics ecosphere with Great Plains (GP) integrated document management and new “modular” solution suite offering
• Collaborated & defined advent era of “Digital Transformation” brought to the Microsoft Dynamics SMB market via well established strategic reseller partners, Microsoft Dynamics VAR channels
• Pioneered Microsoft Dynamics embedded content management capture product innovation from POC infancy to market delivery
• Developed project implementation guidelines/collateral for successful customer implementations standards through go live
• Facilitated sales cycles with technical acumen leading to winning and implementing the first 50+ clients
• Personally travelled to clients’ on-site implementations and created best practice consulting guidance, technical implementations, design, training/enablement through go live
• Nurtured Microsoft Dynamics Partner VAR channel to ensure confident relationships were built and foundations of trust were maintained to develop original reseller channes
• Assisted with “eFinitive” Company sale to partnering Company “ImageTag, Inc.” and emigrated to the U.S
• To continue a product dominance strategy reforming existing “Professional Services” organization.

Rose through the ranks through the following M&As.

• Professional Services Consultant - Necho Systems Corp. (formerly Acceleron), Montreal, Quebec, CA
• Manager, Information Systems – Acceleron (formerly Momentum Business Solutions), Montreal, Quebec, CA
• Network Administrator - Momentum Business Systems, Montreal, Quebec, CA