Peter Chuang
La Puente
Summary
Customer Service Specialist with proven ability to prioritize tasks and excel in fast-paced environments. Demonstrated success in team collaboration to achieve both personal and organizational objectives. Expertise in resolving escalated customer support issues effectively. Detail-oriented Dental Laboratory Technician proficient in model creation, with strong skills in dental prosthetics fabrication, digital workflows, and communication with dental offices and other collaborators.
Overview
9
9
years of professional experience
Work History
Dental Lab Assistant
Windmill Dental Lab
Baldwin Park
06.2023 - 02.2024
- Created accurate models from dental impressions for prosthetic fabrication.
- Assisted in assembling dental appliances while ensuring adherence to quality standards.
- Maintained organized lab equipment to enhance workflow efficiency and safety.
- Collaborated with dental professionals to clarify specifications and address patient needs.
- Conducted routine maintenance on lab machinery to prevent malfunctions and delays.
- Trained new staff on lab procedures and safety protocols for daily operations.
- Implemented best practices for cleanliness and organization within the laboratory environment.
- Performed quality control checks on finished products to ensure aesthetic appeal.
Warehouse Lead
666 Garden Inc.
South El Monte
09.2020 - 03.2022
- Supervised daily warehouse operations to ensure efficient workflows.
- Trained new staff on safety protocols and operational best practices.
- Coordinated inventory management and replenishment activities effectively.
- Assigned tasks among workers to optimize day-to-day warehouse activities.
- Assisted with unloading trucks upon merchandise arrival at loading dock.
- Staged and sorted products for streamlined loading processes.
- Operated forklifts and various mechanical equipment in accordance with safety standards.
- Maintained accurate inventory records with timely updates.
Customer Service Representative
First General Bank
Rowland Heights
08.2018 - 05.2020
- Provided personalized assistance, fostering strong customer relationships for repeat business.
- Resolved customer complaints by delivering effective solutions and support promptly.
- Educated clients on banking products and services to improve overall experience.
- Utilized banking software to manage accounts and transactions efficiently.
- Maintained accurate records of customer interactions for future reference.
- Collaborated with team members to enhance service delivery and satisfaction.
- Answered inquiries with precise information regarding products and services.
- Remained calm under pressure, effectively diffusing tense situations.
Customer Service Representative
East West Bank
Rowland Heights
09.2015 - 02.2018
- Provided personalized assistance, fostering strong customer relationships for repeat business.
- Resolved customer complaints by delivering effective solutions and support promptly.
- Educated clients on banking products and services to improve overall experience.
- Utilized banking software to manage accounts and transactions efficiently.
- Maintained accurate records of customer interactions for future reference.
- Collaborated with team members to enhance service delivery and satisfaction.
- Answered inquiries with precise information regarding products and services.
- Remained calm under pressure, effectively diffusing tense situations.
Front Desk Receptionist
Juding Inc.
Brea
10.2014 - 07.2015
- Streamlined incoming call management by promptly routing inquiries to appropriate personnel.
- Greeted visitors warmly, ensuring a welcoming atmosphere and directing them efficiently.
- Managed appointment scheduling, maintaining an organized calendar for staff availability.
- Provided potential clients with detailed information about company services and offerings.
- Maintained organized reception area, attending to all guests in a timely manner.
- Delivered excellent customer service through quick responses to inquiries via phone and email.
Education
Some College (No Degree) - Social Psychology
Mt. San Antonio College
Walnut, CAHigh School Diploma -
Rowland High School
Rowland Heights, CA06-2010
Skills
- Inventory management and equipment operation
- Customer collaboration and service
- Laboratory maintenance and quality control
- Safety protocols and patient confidentiality
- 3D printing and model casting
- Organizational skills and decision-making
- Bilingual communication
- Financial transactions and banking regulations
- Data entry and transaction processing
- Numeracy skills and financial product sales
- Client confidentiality and data security
- Cross-selling and relationship management
- Cash handling
Languages
English
Professional
Chinese (Mandarin)
Native/ Bilingual
Chinese (Cantonese)
Limited
Timeline
Dental Lab Assistant
Windmill Dental Lab
06.2023 - 02.2024
Warehouse Lead
666 Garden Inc.
09.2020 - 03.2022
Customer Service Representative
First General Bank
08.2018 - 05.2020
Customer Service Representative
East West Bank
09.2015 - 02.2018
Front Desk Receptionist
Juding Inc.
10.2014 - 07.2015
Some College (No Degree) - Social Psychology
Mt. San Antonio College
High School Diploma -
Rowland High School