Peter Boakye-Danquah
Scarborough,ON
Summary
Skilled Service Representative driven to maximize customer satisfaction. Eager to leverage two years of experience in dynamic new position with long-term career potential and room for advancement.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Sales and Service Representative
Common House Music Club
11.2022 - 08.2023
- Provided exceptional customer service to members, addressing inquiries, resolving issues, and ensuring overall satisfaction
- Effectively promoted membership benefits and upsold additional services, resulting in a 15% increase in membership enrollment
- Conducted rental transactions, managed rental agreements, and coordinated equipment availability
- Handled administrative tasks such as data entry, filing, and maintaining customer records with accuracy and confidentiality
- Collaborated with cross-functional teams to streamline processes and enhance the overall customer experience
- Received multiple commendations from supervisors for exceeding sales targets and consistently delivering high-quality service
Sales Associate
Millennium Stores
10.2021 - 07.2022
- Assisted customers with product selection, provided product information, and addressed inquiries to ensure customer satisfaction
- Processed transactions accurately and efficiently, handling cash, credit, and electronic payments
- Maintained clean and organized store environment, restocked merchandise, and conducted inventory checks
- Actively participated in sales training sessions to enhance product knowledge and sales techniques
- Demonstrated strong teamwork skills, collaborating with colleagues to achieve sales goals and deliver excellent customer service
Education
High School Diploma -
Certificate - Corporate Communications
07.2024
Skills
- Proficient in customer sales techniques, including upselling and cross-selling strategies
- Strong interpersonal and communication skills, with the ability to interact effectively with diverse customers
- Skilled in providing exceptional customer service, addressing inquiries, and resolving issues promptly
- Knowledgeable in rental procedures, including rental agreements, equipment management, and scheduling
- Detail-oriented with excellent organizational and administrative abilities
- Familiarity with CRM software for managing customer relationships and sales data
Certification
- First Aid and CPR/AED
Coursework
- Marketing Principles
- Business Communication
- Public Relations
- Project and event management
- Organizational Communication
Languages
English
Full Professional
Timeline
Customer Sales and Service Representative - Common House Music Club
11.2022 - 08.2023
Sales Associate - Millennium Stores
10.2021 - 07.2022
St. Peter's Senior High School - High School Diploma,
Centennial College - Certificate, Corporate Communications
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