Peter Beam
Senior and Executive Desktop Support Specialist
Calgary,AB
Summary
Tech-savvy Desktop Support Analyst possessing excellent troubleshooting skills for Windows, and Apple platforms. Offering 20+ years of experience configuring, installing and maintaining computer systems and mobile devices. Well-versed in efficiently resolving issues and tickets with the highest standard of service and support.
Overview
16
16
years of professional experience
1
1
Language
Work History
Advisor Executive Support
Enbridge Inc.
05.2022 - 02.2024
- Performed onsite and remote support and troubleshooting of issues with iPads and iPhones, HP laptops/desktops running Windows 10, IMACs and software installs for executives from the Senior VP level and above to the CEO and their executive admins, as well as members of the Board of Directors
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency and effective solutions for the users
Technical Lead on the Enbridge Urban Desktop Contract
Cognizant
08.2019 - 05.2022
- Conducted onsite and remote support and troubleshooting of issues with HP laptops/desktops running Windows 7/10,
- IMACs and software installs for general Enbridge users.
Client Support Analyst on the Enbridge Contract for Legacy Spectra Staff
Compugen Inc.
04.2018 - 08.2019
- Remote and onsite support and troubleshooting of issues with HP laptops/desktops running Windows 7/10, IMACs and software installs, level 1 remote support for Lexmark printers/MFP devices.
- Recognized as a top performer within the team due to consistent delivery of high-quality support services and excellent customer feedback scores.
Level 2 Desktop Support Analyst contract through Pantheon Odyssey Technologies LTD., at Imperial Oil Inc.
New Life Solutions Inc.
10.2016 - 01.2018
- Performed remote and onsite support and troubleshooting of issues with Dell laptops/desktops running Windows 7/10, IMACs and software installs, level 1 support for Lexmark printers/MFP devices.
- Recognized as a top performer within the team due to consistent delivery of high-quality support services and excellent customer feedback scores.
IT Support Specialist
Ci2 Group
04.2016 - 08.2016
- Conducted remote and onsite deskside support for Dell desktops/laptops running Windows 7/8.1/10, IMACs, user and network administration, deskside support, server support, upgrades, patch management etc.
Level 2 Deskside Support Analyst for the Alberta Health Services Extended Region contract
Acrodex/PCM Canada Inc.
10.2012 - 12.2015
- Remote and onsite deskside support for Lenovo desktops/laptops running Windows XP/7, and Lexmark printers/MFP devices at rural Alberta hospitals and clinics.
- Recognized as a top performer within the team due to consistent delivery of high-quality support services and excellent customer feedback scores.
Level 2 Deskside Support Analyst/Executive Support Team/ Team Trainer/ Team Lead
Acrodex Inc.
12.2009 - 10.2012
- Deskside support at the City of Calgary contract for Windows XP/7 desktops, laptops and wireless devices and Lexmark and Xerox Printers
- I worked my way up from being the “new kid” through the Executive Support Team supporting the Mayor, Councilors, and their staff to Team Lead in 1.5 years.
Level 2 Deskside Support Analyst for the Enmax contract
Acrodex Inc.
06.2009 - 12.2009
- Remote and onsite support of Enmax staff troubleshooting issues with Windows XP/7 desktops, laptops and mobile devices, hardware, software, and Ricoh printers
- This included deploying new systems, reimaging and redeploying systems, and deploying the Windows 7 workstation and multi-monitor set-ups for the trading floor
Network Support Specialist
LAN Solutions Corp.
05.2008 - 05.2009
- Deskside support in a corporate environment of Windows XP desktops and laptops, servers with Server 2003 and 2008
- IMACS for new users or replacement units for existing users
- Account administration; limited email administration on Exchange 2007; Blackberry Server administration; system and network administration and troubleshooting
- (I was also doing contract support for Rogers Wireless locations through FutureTech Systems.)
Education
Some College (No Degree) - Network And Internet Security Support Specialist
CDI College
Calgary, ABSome College (No Degree) - MCP And MCSE in Windows NT 4.0 And Exchange 5.5
Productivity Point International
Calgary, ABSkills
Presentations and public speaking
undefinedTimeline
Advisor Executive Support
Enbridge Inc.
05.2022 - 02.2024
Technical Lead on the Enbridge Urban Desktop Contract
Cognizant
08.2019 - 05.2022
Client Support Analyst on the Enbridge Contract for Legacy Spectra Staff
Compugen Inc.
04.2018 - 08.2019
Level 2 Desktop Support Analyst contract through Pantheon Odyssey Technologies LTD., at Imperial Oil Inc.
New Life Solutions Inc.
10.2016 - 01.2018
IT Support Specialist
Ci2 Group
04.2016 - 08.2016
Level 2 Deskside Support Analyst for the Alberta Health Services Extended Region contract
Acrodex/PCM Canada Inc.
10.2012 - 12.2015
Level 2 Deskside Support Analyst/Executive Support Team/ Team Trainer/ Team Lead
Acrodex Inc.
12.2009 - 10.2012
Level 2 Deskside Support Analyst for the Enmax contract
Acrodex Inc.
06.2009 - 12.2009
Network Support Specialist
LAN Solutions Corp.
05.2008 - 05.2009
Some College (No Degree) - Network And Internet Security Support Specialist
CDI College
Some College (No Degree) - MCP And MCSE in Windows NT 4.0 And Exchange 5.5
Productivity Point International
Skills Summary
· Excellent phone manner, personable, good listener.
· Provided end-user support (by phone and in person) for Networks, Internet connectivity, Internet Explorer, Netscape, Chrome, Outlook Express, Outlook 97 through 2016/365 and Outlook Web Access.
· Provided teaching/training one-to-one and to groups for Operating System and network use, Office, and other applications. Dos NT 4.0 and Windows 10 MCP; NT 4.0 MCSE with MS Exchange Server 5.5. A+, PDI+, Lenovo, Dell, HP, and Lexmark certified.
· Trained in Red Hat Linux, CCNA, Windows 10, 11, and MS Office 365. Performed work on pc and compatibles running Dos, Windows (3.x, 9x, NT 4.0, 2000, XP, Vista, 7, 8, 10, 11), NT4.0 - 2012 server editions and Exchange 2003, 2007, and 2013, Apple, Macintosh, and Red Hat Linux systems, VMWare and Virtual PC/Server, Printers (dot matrix, inkjet, and laser printers), desktop scanners, and PDAs running Palm, RIM (including Playbooks), iPads and iPhones, Windows CE and Android mobile devices, and other hardware.
Supported MS Office (97 through 2016/365), basic GPS/GIS programs, some legal programs, various anti-malware programs, software and hardware firewalls, backup software, various utilities and ticketing systems. Security software includes retail and commercial versions.
References
REFERENCES AVAILABLE UPON REQUEST
Similar Profiles
JAPARI KWABEJAPARI KWABE
Tax Reporting Analyst at Enbridge Inc.Tax Reporting Analyst at Enbridge Inc.
Caroline MilletteCaroline Millette
Supervisor of Audits at Enbridge Inc.Supervisor of Audits at Enbridge Inc.
Walter SummerhillWalter Summerhill
Engineering Inspector at Dominion Energy/Enbridge Gas OhioEngineering Inspector at Dominion Energy/Enbridge Gas Ohio
Dave KobasiukDave Kobasiuk
Recovery Support Worker at Calgary Dream CentreRecovery Support Worker at Calgary Dream Centre
Divya KaurDivya Kaur
Chalo Freshco at CashierChalo Freshco at Cashier