Peter Awe
Toronto,ON
Summary
Knowledgeable and dedicated customer service professional with extensive experience in retail customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients.
Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
10
10
years of professional experience
Work History
Assistant Store Manager
Adidas
Winnipeg, MB
06.2019 - 08.2024
- Store manager from March 2023 - July 2024, covering Store managers maternity leave.
- Increased store sales using Connect, Engage and Inspire sales technique.
- Manages and allocates resources effectively and efficiently to ensure store Sales meets key performance indicators and profit and loss expectations.
- Positively communicates and demonstrates Brand values, attitude and culture.
- Creates effective succession, recruiting, hiring and training plans, resulting in lower store turnover.
- Develops staff by evaluating and providing performance feedback (performance and potential), seizing all coaching and training opportunities and fostering team environment to meet store and company objectives.
- Promotes high performance culture by setting clear expectations, holding employees accountable, creating effective and efficient work environment, and setting goals that focus the team on key drivers that impact success.
- Cooperating with District Manager to develop clear action plans for store and thrives to achieve objectives, deliverables and timelines of plan.
Team Lead
Tommy Hilfiger
Winnipeg, MB
11.2015 - 05.2019
- Generate maximum sales potential by executing the Tommy Hilfiger customer
- Assist in developing sales associates, create energy and excitement around shared goals and values and act with integrity
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Adhere to policies and procedures, observe sales floor and stockroom for loss prevention and execute opening and closing checklist duties as directed by store management
Personal Support Worker
Dorvict Home And Health Care Services
Toronto, ON
11.2014 - 09.2015
- Assisted kids and seniors with activities of daily living such as feeding , lifts and transfers, bathing and toileting
- Assisted with Medications and medication reminders
- Performed light housekeeping duties like sweeping, mopping and laundry
Education
Bachelor of Arts - Economics, Psychology
University of Manitoba
Winnipeg, MB10.2019
Certificate - Media Techniques And Marketing Communications Management
Humber College
Toronto, ON04.2015
Skills
- Customer Data Confidentiality
- Creative Problem Solving
- De-escalation Techniques
- Courteous with Strong Service Mindset
- Verbal and Written Communication
- Customer Account Management
- Payroll Accounting
Timeline
Assistant Store Manager
Adidas
06.2019 - 08.2024
Team Lead
Tommy Hilfiger
11.2015 - 05.2019
Personal Support Worker
Dorvict Home And Health Care Services
11.2014 - 09.2015
Bachelor of Arts - Economics, Psychology
University of Manitoba
Certificate - Media Techniques And Marketing Communications Management
Humber College