Peter Armand
Pierrefonds,Canada
Summary
To create a healthy comfortable work environment in a fast paced sales/marketing office and ensure maximum profitability and overall growth
Experienced with building client relationships and driving revenue. Utilizes strong negotiation skills to close deals effectively. Track record of contributing to team success and adapting to dynamic environments.
Overview
43
43
years of professional experience
Work History
Customer Service and Sales Agent
TELUS Communications
09.2010 - 07.2023
- Offer exceptional customer service by building strong relationships with a wide variety of clients
- Actively listened to customers, and providing them with solutions (products and services) to meet their current needs
- Maximize sales of TELUS products and services by consistently exceeding personal sales targets
- Adapt to a wide variety of situations and manage them effectively to resolve complex customer issues by providing beneficial solutions
- Solving problems efficiently on first contact
- Include regular feedback to Management
- Billing
- Enter orders and track until completion
- Troubleshoot and assist clients
- Sales of accessories and complementary services to existing customers
- Solicit potential customers
- Performs other related duties
Owner, Operator, Manager
Onstream Inc.
07.1997 - 06.2008
- Objective: To create a healthy comfortable work environment in a fast paced sales/marketing office and ensure maximum profitability and overall growth
- Owner-operator of a successful software sales marketing company for over ten years
- Reached sales in excess of 1,000000 annually in the first 2 years
- Supervised and coached a team of forty sales representatives
- Recruited and trained over 200 employees throughout the twelve year period
- Managed schedules to ensure smooth shift changes and maximum productivity
- Responsible for weekly payroll, commissions and bonuses
- In charge of accounts receivable/payable
- Created an enthusiastic, competitive and healthy work environment
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
Executive Sales Representative
Insight
02.1995 - 06.1997
- Objective: Successfully reach my goals as a sales representative in the computer hardware/ software industry
- Qualified and solidified relationships with companies by continually prospecting and cold calling new accounts
- Developed a consultative sales approach, while helping positioned Insight as a complete resource for all information technology products and service
- Proven track record selling solutions versus products
- Identified problems within organizations and offered solutions in a manner that helps to justify the client investment
- Analyzed organization’s procedures including order capture, resource management, product fulfillment and past sale service
Warehouse Manager
Southam Direct Marketing
05.1993 - 09.1995
- Objective: To manage daily operations activities of the warehouse for a distribution center within a direct marketing delivery network
- Supervised and coordinated the uploading of inbound shipments
- Orderly stacking of product and the picking and staging of upcoming projects
- Screened and hired warehouse personnel, issued work assignments
- Took responsibility for offsite warehouse equipment leasing
Co-owner /Operator
Fluss Distributors inc.
04.1983 - 03.1992
- Objective: To provide a high level of customer satisfaction by meticulous planning and organization of all events
- Planned, organized and controlled all business activities and operations that are required to manage a successful catering company
- Managed and coached catering staff of ten people, including hiring, training and scheduling payroll
- Oversaw all aspects of events coordination and execution
- Collaborated with sales managers to ensure a high level of catering service before, during and after events
- Maintained communication with the staff to guarantee special requests and that the time of service was met
- Reduced catering staff labor hours by 6% lowering operations cost and maintaining profitability
Co-owner/Operator
Raps tropical café
06.1980 - 07.1983
- Objective: To provide to our valued customers a high quality food and service in a friendly and courteous manner
- Controlled all aspects of running a small restaurant such as:
- Policies and procedures
- Cost containment/control
- Customer service/guest relations
- Team building /staff training
- Purchasing/inventory control
- Quality assurance/control
- Facilities/safety management
- Hiring and training of staff
Education
Associate of Science - General Social Science
Dawson College
Montreal, QC06.1986
Skills
- Microsoft Office (Word, Excel, PowerPoint, Access)
- Sales strategy
- Client relationships
- Product knowledge
- Negotiation skills
- Customer retention
- Revenue growth
Languages
English written and spoken
French written and spoken
Hobbies and Interests
- Cycling
- Tennis
- Skiing
- Reading
Timeline
Customer Service and Sales Agent
TELUS Communications
09.2010 - 07.2023
Owner, Operator, Manager
Onstream Inc.
07.1997 - 06.2008
Executive Sales Representative
Insight
02.1995 - 06.1997
Warehouse Manager
Southam Direct Marketing
05.1993 - 09.1995
Co-owner /Operator
Fluss Distributors inc.
04.1983 - 03.1992
Co-owner/Operator
Raps tropical café
06.1980 - 07.1983
Associate of Science - General Social Science
Dawson College
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