Peter Anthony
South Lake Tahoe
Summary
Dynamic leader and problem-solver with extensive experience at Pine Nut Cycle Cafe, adept in team leadership and customer service. Excelled in enhancing customer satisfaction and team performance, demonstrating exceptional time management and conflict resolution skills. Proven track record of streamlining operations and boosting efficiency without compromising quality.
Overview
6
6
years of professional experience
Work History
Manager/Lead Mechanic - Seasonal
Pine Nut Cycle Cafe
06.2022 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
Lift Operator
Boreal Mountain
10.2021 - 04.2022
- Learned and enforced lift rules, policies and procedures.
- Ensured efficient lift operations by coordinating with other team members and maintaining clear communication.
- Performed pre-operation inspections and post-operation shutdown procedures.
- Provided excellent customer service, answering questions about mountain trails, directions, and resort facilities as needed.
Rental Associate
Tahoe Sports - Keys Boat Rentals
05.2021 - 08.2021
- Facilitated smooth check-in/check-out experiences for customers by effectively managing scheduling conflicts.
- Organized boat inventory, maintaining accurate records of available units for rent and tracking utilization rates.
- Negotiated contracts with corporate clients for long-term rentals.
Retail/Rental Technician
Powderhouse Ski and Snowboard
11.2020 - 04.2021
- Streamlined equipment maintenance for increased reliability and improved customer experience.
- Explained available rental options, rates, and full rental terms thoroughly to facilitate customer satisfaction.
- Educated customers on proper usage, safety guidelines, and care of rented equipment to minimize risk of accidents or damage.
- Conducted thorough inspections of rental equipment before and after use, identifying any damage or missing parts.
Busser/Dishwasher/Server
Lake Tahoe Aleworx
05.2019 - 03.2020
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Displayed excellent time management skills while balancing multiple tasks simultaneously.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Education
No Degree -
Lake Tahoe Community College
South Lake Tahoe, CAHigh School Diploma -
South Tahoe Highschool
South Lake Tahoe, CA06-2021
Skills
- Complex Problem-solving
- Customer service
- Team leadership
- Time management
- Conflict resolution
- Attention to detail
Timeline
Manager/Lead Mechanic - Seasonal
Pine Nut Cycle Cafe
06.2022 - Current
Lift Operator
Boreal Mountain
10.2021 - 04.2022
Rental Associate
Tahoe Sports - Keys Boat Rentals
05.2021 - 08.2021
Retail/Rental Technician
Powderhouse Ski and Snowboard
11.2020 - 04.2021
Busser/Dishwasher/Server
Lake Tahoe Aleworx
05.2019 - 03.2020
No Degree -
Lake Tahoe Community College
High School Diploma -
South Tahoe Highschool
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