Pedro Vidales
Esparto
Summary
Results-driven Store Manager with extensive experience supporting customers in the welding and industrial supply industry. Strong background in inventory oversight, customer service leadership, pricing support, and account management. Recognized for building lasting customer relationships, resolving issues efficiently, and maintaining high standards of safety, organization, and operational performance.
Overview
6
6
years of professional experience
Work History
Store Manager
Advanced Gases & Equipment
08.2023 - Current
- Led daily store and warehouse operations, ensuring high standards of customer service, product availability, safety, and compliance in a welding/industrial supply environment.
- Supervised, trained, and mentored staff to improve sales performance, product knowledge, and customer engagement.
- Managed inventory control, cycle counts, audits, and replenishment, reducing discrepancies and maintaining optimal stock levels for high-demand items.
- Oversaw cash control, store opening/closing procedures, and discrepancy resolution, minimizing shrinkage and operational risk.
- Built and maintained strong relationships with contractors and industrial customers by resolving issues promptly and professionally, driving repeat business.
- Set up new customer accounts, established credit terms, and negotiated pricing to achieve mutually beneficial sales agreements.
- Monitored competitor activity and market trends, adjusting pricing, promotions, and merchandising strategies to maintain a competitive edge.
- Increased sales through effective visual merchandising, product rotation, and promotional displays.
- Coordinated inbound and outbound shipments, verifying goods against purchase orders and invoices to ensure accuracy and quality standards.
- Operated forklifts and pallet jacks safely to support efficient material handling and warehouse flow.
- Acted as a liaison between sales, warehouse, and purchasing teams, improving communication and order fulfillment accuracy.
- Investigated and resolved shipping errors, damaged goods, and lost shipments by working directly with carriers and vendors.
- Managed customer service communications via phone and email, providing accurate quotes, order updates, and product information to support informed purchasing decisions.
- Maintained a clean, organized, and safe store and warehouse environment, minimizing hazards and supporting efficient operations.
HVAC Installer
Electrify My Home
06.2022 - 02.2023
- Mounting, leveling, and setting condensers, disconnects, and air handlers
- Running high voltage, low voltage, and electrical circuits
- Brazing, flaring in, and torquing refrigerant lines
- Vacuuming down refrigerant lines
- Installing Water Heaters
- Cutting in new registers and returns in homes
- Framing new cut ins and building catwalks in attics
- Installed condensate lines from units to pumps, sumps, and outdoor areas
- Installed Hatch channel on exterior walls of homes for discrete piping
- Blowing in insulation
- Air sealing attics and crawls to pass blower door test
- Sealing Ducts efficiently to pass duct leakage test
- Removed old equipment from customers' homes and cleaned up areas to prepare for new installations.
- Assembled air ducts, refrigerant lines, Condensers, air handlers, low voltage, and high voltage for central heating and cooling equipment.
- Connected heat pumps to refrigerant sources to form complete circuits.
- Utilized pressure gauges and soap-and-water solutions to test pipe and tubing joints for leaks.
- Increased longevity of HVAC systems by performing preventive maintenance.
- Maintained environmental conditions by rebuilding and replacing faulty components.
- Tested electrical circuits or components for continuity using electrical test equipment.
- Kept accurate records of work activities, time, materials, and faults on work orders.
- Used technical skills, tools and techniques like soldering to repair parts.
- Analyzed blueprints and manufacturers design specifications to determine HVAC equipment configuration and complete proper installation.
- Installed, connected and adjusted thermostats, humidistats and timers for optimal performance.
- Repaired or replaced defective equipment, components or wiring.
- Optimized performance by balancing systems and calibrating controls.
- Installed components to improve HVAC system performance.
Manufacturer
CryoBuilt
10.2020 - 09.2021
- Conducted performance tests and quality assurance tests of goods to meet product certification requirements.
- Tested products or subassemblies for functionality or quality and troubleshot problems with equipment, devices or products.
- Examined incoming materials and compared to documentation for accuracy and quality.
- Inspected products and machines to maintain quality and efficiency.
- Assembled parts and components using brazing and silver brazing welding techniques.
- Maintained organized work area by cleaning and removing hazards.
- Worked with gauges and refrigerant to leak test products before shipment
- Wired components and control panels put into product
- Inventory management cycle counts done weekly for manager
- Verified the quantity and description of materials received by checking merchandise against the packing list
- Received material coming into the building by vendors, customers, or other warehouses accurately and promptly
- Reported discrepancies and missing items for shipments in shipping department to manager
- Stocked and organized warehouse
Back of House Worker
Chik-Fil-A
05.2020 - 10.2020
- Inspected equipment, refrigerators and warming lamps to check compliance with safe operating levels.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Circulated kitchen area to receive work assignments and identify support tasks.
- Learned other teammates' work tasks to train as backup.
- Sanitized dining ware and kitchen equipment according to health code standards.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Used manual or electric appliances to clean, peel, slice and trim foods.
- Lifted and carried heavy materials.
- Pushed, pulled and transported large loads and objects.
- Maintained composure and work quality while under stress.
- Reduced kitchen accidents by maintaining high standards of cleanliness and organization.
- Maintained high personal grooming standards and uniform presentation.
Education
High School Diploma -
Woodland High School
Woodland, CA06.2019
Skills
- Store & Warehouse Operations Management
- Customer Relationship Management
- Customer Service Leadership
- Inventory Control & Replenishment
- Operational Problem Resolution
- Professional Business Communication
- Sales-Driven Visual Merchandising
- Operational Organization & Time Management
- Safety Compliance & Hazard Awareness
- Cash Handling & Shrink Prevention
- Team Leadership & Training
- Industrial / Welding Supply Product Knowledge
Timeline
Store Manager
Advanced Gases & Equipment
08.2023 - Current
HVAC Installer
Electrify My Home
06.2022 - 02.2023
Manufacturer
CryoBuilt
10.2020 - 09.2021
Back of House Worker
Chik-Fil-A
05.2020 - 10.2020
High School Diploma -
Woodland High School