Offering strong organizational and analytical skills, eager to learn and grow within customer service logistics environment. Contributes solid foundation in problem-solving and critical thinking, essential for effective logistics management and customer support. Ready to use and evolve skills in logistics coordination and customer communication.
Overview
7
7
years of professional experience
Work History
Sales Manager
Barebottle Brewing Company
01.2025 - Current
Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
Cold-called leads and closed large number of new sales.
Proposed available products and solutions to meet diverse requirements.
Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
Completed on-time deliveries by choosing best and most efficient routes.
Assisted in product placement and visual merchandising, maintaining attractive and inviting appearance in over 30 accounts.
Implemented marketing strategies and techniques, increasing revenue and customer satisfaction.
Internal Fulfillment Lead
Barebottle Brewing Company
10.2022 - 11.2024
Prioritized tasks to meet dynamic conditions and changing company demands.
Identified and maintained adequate stock levels of finished goods and centrally stored supplies with strong communication with stakeholders to ensure accuracy.
Performed inventory counts of finished goods and other stocked items at all taproom locations.
Supported the Production & Sales Operations teams through executing transfers between storage and production facilities, keg washing and packaging.
Assisted Retail Fulfillment Team by planning and executing delivery routes.
Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
Assistant Store Manager/Buyer
The Epicurean Trader
04.2018 - 09.2022
Maintained positive customer relationships by responding quickly to customer service inquiries.
Developed kitchen staff through training, disciplinary action and performance reviews.
Motivated staff to perform at peak efficiency and quality.
Amplified companies brand through purchasing seasonal trending products and promoted business through social media marketing.
Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
Oversaw every phase of supply chain, from purchase order to delivery to invoicing, targeting 100% end-user satisfaction.
Prepared orders for shipment by systematically picking, packing and labeling merchandise.
Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.