Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Pete Haarhuis

Vancouver,BC

Summary

I have worked in the finance industry for over 17 years. I started my career at Australia and New Zealand's largest payment solutions provider, working there for over 7 years before relocating to Canada in 2016 and starting my employment at HSBC Canada. I have obtained many skills and have gathered ample experience across my career. I am conscientious, loyal, hard working, honest and above all reliable. I have proven my ability to work independently and as a valued member of a team.

Overview

16
16
years of professional experience

Work History

Wholesale Client Due Diligence/ Onboarding Analyst

HSBC Bank
11.2016 - Current
  • Completed new client onboarding from start to finish.
  • Preformed detailed KYC analysis in a regulatory environment.
  • Completed client document preparation.
  • Conformed to AML Regulations, policies and procedures.
  • Liaise with Relationship Managers, Officers and other various stakeholders to ensure timely resolution of queries, new client onboarding and remediation of existing commercial banking client base.
  • Ensured high quality operational results.
  • Retain a high level of understanding and knowledge of AML regulations, policies and procedures for all commercial banking entity types.
  • Ensure compliance of and effectively identify and manage applicable money laundering, terrorist financing, sanctions and reputational risk.
  • Data management of customer information in the core banking system and client relationship tool.
  • Created escalations for AML regulations, policies and procedure concerns to financial crime compliance.
  • Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
  • Validated results and performed quality assurance to assess accuracy of data.
  • Queried databases for information needed for report processing.

Client Care Liaison

Global Payments - Ezidebit Australia
08.2014 - 01.2016
  • Served as the primary point of contact, fostering strong relationships between internal teams and the top 100 high revenue clients.
  • Maintained a high degree of professionalism at all times, representing the organization with integrity in both internal and external interactions.
  • Prepare and deliver internal business presentations on new products.
  • Provide and manage ongoing employee product and procedure training.
  • Create and present client training and webinars.
  • Monitoring and reviewing client transactions for money laundering and fraud.
  • Liaise with new client base to promote business growth and generate business success.
  • Create and manage monthly business reports and statistics to be presented to the directors and management team.
  • Manage client retention and client relationships.
  • Assist with fraud claims and chargebacks.
  • Liaise with the marketing department on outgoing business information.
  • Assist with the daily overflow of incoming client enquiries.

Sales Representative

Global Payments - Ezidebit Australia
01.2012 - 08.2014
  • Completed risk based assessments on client applications to ensure the client falls within the businesses risk appetite.
  • Report monthly figures to the Sales Director.
  • Manage incoming client applications for General Business, Health and Fitness and Childcare Industries.
  • Generate and assist with client growth of existing client base.
  • Preform ongoing management of client accounts.
  • Assist new clients onboard and import of existing payer information.
  • Update and manage Salesforce account.
  • Create and present internal business presentations.
  • Generated additional sales opportunities with upselling and cross-selling techniques.

Sales Support & Compliance Risk Assessment Officer

Global Payments - Ezidebit Australia
01.2011 - 01.2012
  • Manage incoming client applications for General Business, Health and Fitness and Childcare.
  • Preform risk and compliance assessments.
  • Liaise with client for compliance documents.
  • Preform credit checks, court judgement and gather business background information and checks.
  • Create client profiles and accounts.
  • Create client direct debit payment documents.
  • Manage ongoing risk assessment on clients.
  • Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.

Client Support Specialist

Global Payments - Ezidebit Australia
08.2008 - 01.2011
  • Assess and assist with all client and payer calls and emails.
  • Amend and import incoming client payer files.
  • Update client documentation and payer direct debit forms.
  • Review and assess client business information for compliance.
  • Manage the daily management of client accounts.
  • Manage the incoming and outgoing mail.
  • Preform data entry of client payer information and payment schedules.
  • Achieved high levels of customer satisfaction, consistently meeting or exceeding performance metrics.
  • Delivered outstanding service to clients to not only maintain but to extend relationship for future business opportunities.
  • Proactively identified potential issues within client accounts, taking action to prevent escalations or disruptions in service delivery.
  • Interacted with team members across departments to research and resolve customer issues.

Education

Certificate - Business Sales

Yeronga Tafe College
Brisbane, Australia
01.2012

Certificate - Leadership

Yeronga Tafe College
Brisbane, Australia
01.2012

No Degree - Senior First Aid

Yeronga Tafe College
Brisbane, Australia
11.2000

High School Diploma -

Ipswich High School
Ipswich, Australia
11.2000

Skills

  • Data Processing
  • Risk Analysis
  • Compliance Analysis
  • Regulatory Compliance
  • Team Collaboration and Leadership
  • Documentation And Reporting
  • Customer Service
  • Anti Money Laundering
  • Sactions

Languages

English
Full Professional

Timeline

Wholesale Client Due Diligence/ Onboarding Analyst

HSBC Bank
11.2016 - Current

Client Care Liaison

Global Payments - Ezidebit Australia
08.2014 - 01.2016

Sales Representative

Global Payments - Ezidebit Australia
01.2012 - 08.2014

Sales Support & Compliance Risk Assessment Officer

Global Payments - Ezidebit Australia
01.2011 - 01.2012

Client Support Specialist

Global Payments - Ezidebit Australia
08.2008 - 01.2011

Certificate - Business Sales

Yeronga Tafe College

Certificate - Leadership

Yeronga Tafe College

No Degree - Senior First Aid

Yeronga Tafe College

High School Diploma -

Ipswich High School

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Pete Haarhuis