Accomplished professional with extensive experience in Business Development and Risk Management, demonstrating a proven history of accelerating operational growth and enhancing revenue streams. Recognized for adeptly identifying market potentials, fortifying sales channels, and implementing strategic negotiation tactics to elevate profitability and broaden market reach. Skilled in nurturing and sustaining relationships with critical stakeholders, clients, and partners. Proficient in client acquisition and skilled in contract negotiations, supported by robust interpersonal abilities, relationship-building acumen, and adept team leadership.
Overview
22
22
years of professional experience
Work History
Sr. Manager – Business Development & Partnerships
Onlia Insurance / Fairfax Financial
01.2022 - Current
· Managing the creation, execution, and supervision of strategic partnerships and group Insurance programs. This encompasses strategic planning, handling negotiations and relationships with vendors, overseeing program operations, and managing risks and compliance.
Accountable for contributing 22.7% to overall Direct Written Premium (DWP), equating to 25.1% of total sales attributed to Onlia's expansion in 2023
Directed initiative to broaden Onlia's sales channels by incorporating a hybrid sales model that includes both digital online sales and broker market, integrating fixed and variable rate sales models and pricing strategies
Established third-party call center specifically for recapturing potential revenue losses from Onlia's retail funnel, focusing on leads that were not initially converted through paid channels
Led cross-functional teams to identify and secure new business opportunities, resulting in key partnerships
Negotiated and closed high-value contracts with major clients in both B2B and B2C sales, driving substantial revenue growth and enhancing the company's market position
Established and maintained strategic relationships with key industry stakeholders, resulting in improved brand visibility and market penetration
Created targeted campaigns and promotional strategies in both paid search and social, resulting in increased brand awareness and lead generation
Coordinated with actuarial team to identify industry trends and opportunities, providing valuable insights for strategic decision-making and establish strategic rate filing for Onlia
Cultivated robust partnerships, comprehending their requirements, and providing customized solutions, leading to 87% retention rate
Collaborated with data team to comprehend client lifecycle and identify profitable clients for Onlia, ensuring growth aligns with profitability
Formulating budget forecasts and plans across diverse marketing channels to maintain overall Cost Per Acquisition (CPA) within company's projected targets
Collaborated with strategic partners and marketing team to enhance Onlia's SEO standing, focusing on keyword optimization, content collaboration, improving mobile usability, and developing backlink strategies.
Business Development Manager
RAI GRANT INSURANCE BROKERS
04.2014 - 01.2022
Supervised group (affinity) insurance programs and handled retail house accounts across 13 insurance markets
Led a team of five account managers, managing accounts that collectively represented $11 million in personal lines business premiums and $1.5 million in commercial group accounts
Created interactive, application-level training programs, boosting new sales
Collaborating with marketing teams to develop and implement marketing campaigns that effectively communicate the value proposition of personal insurance products to target audiences
Achieved a $900,000 increase in group sales volume within the first year by implementing strategies to enhance sales profitability, utilizing pipelines, CRM tools, and focused education
Identifying and pursuing opportunities to expand sales channels, including digital platforms, broker networks, and direct sales
Enhancing distribution strategies to reach a wider audience and improve sales efficiency
Explored and pinpointed opportunities for account expansion, deeper market penetration, and market growth
Managed full-cycle accounting tasks
Completed the annual planning process and conducted monthly forecasts
Buildt and maintained strong relationships with key partners, including insuring markets, in house brokers, and third-party vendors, to enhance product distribution and market penetration
Negotiated partnerships and alliances that drove profitable growth
Supplied analytical and strategic insights on risks, opportunities, and KPIs to support optimal decision-making
Assessed return on investment for marketing initiatives, analyzing the impact of pricing strategies on the brand's profit and loss, and evaluated revenue growth management tactics to maximize revenue
Responsibilities included budgeting, forecasting, and maintaining digital marketing efforts through social media, SEO, newsletters, blogs, and video content
Undertook market research, analyzed customer behavior data, and identified new market opportunities.
Senior PL Underwriter/ Business Development Manager
INTACT INSURANCE / NOVEX GROUP
05.2006 - 04.2014
Assessed the risk associated with insuring individuals and determining appropriate premiums based on risk level
This involves analyzing detailed personal information, claims history, and other relevant data to make informed decisions
Enhanced the organization's operational efficiency by applying underwriting expertise and judgement to assess risks, mitigate exposure, establish rating guidelines, and determine appropriate policy terms and conditions in line with the company’s standards for automobile and home insurance
Spearheaded the underwriting process for Group insurance, managing a portfolio worth over $15 million, achieving a 14% growth in profitability over 3 years
Led a team of four underwriters, enhancing their skills through targeted training and development, resulting in a 25% increase in team efficiency
Worked closely with agents and brokers to provide guidance on policy offerings, clarify underwriting decisions, and support the sales process by ensuring that clients receive appropriate coverage options
Negotiated complex accounts with brokers, securing profitable deals and expanding the company’s market share in Group insurance offerings
Oversaw a portfolio of personal insurance policies, monitoring performance, and making necessary adjustments to minimize losses and maximize profitability
Engaged in direct sales activities, including upselling and cross-selling of property and casualty insurance products to staff and partner groups throughout Canada
Oversaw a specific underwriting region to monitor business trends, ensure profitability, and strengthen relationships with agencies.
Business Analyst
BANK OF NOVA SCOTIA
08.2002 - 05.2006
Made judicious decisions by conducting thorough analyses of submitted documents, including credit histories, employment backgrounds, and current financial situations
During the underwriting process, scrutinized credit reports, income statements, compliance, and title documents, as well as appraisals
Engaged in discussions with customers, agents, and brokers to finalize coverage, pricing, and service agreements
Designated specific brokers to foster robust company relationships, acting as the direct contact for transaction submissions and as a consultant to address any inquiries regarding underwriting standards for loan processes and applications
Executed competitive analyses to gauge performance benchmarks and identify optimal practices, leading to enhancements in marketing expenditures and the execution of IT projects
Undertook comprehensive business process evaluations to pinpoint improvement opportunities, which resulted in heightened operational efficiency and cost reductions
Directed the initial phase of requirements collection and analysis for projects, guaranteeing that stakeholder expectations were fulfilled and that projects concluded successfully within the allocated time and budget
Verified documents against underwriting checklists to confirm compliance with all required stipulations.
Education
BCom – Marketing - Marketing
Ryerson University
Toronto, ON
Diploma in Marketing -
Centennial College
CRM Designation (Risk Management) -
University of Toronto
Professional leadership and management course -
University of Toronto
Skills
Strategic sales planning and execution
Data analysis
Business process modeling
Rate filing and portfolio segmentation
Problem solving
Partnership development and management
Contract negotiation and closing
Market analysis and opportunity identification
Languages
English
Native or Bilingual
Croatian
Professional Working
Timeline
Sr. Manager – Business Development & Partnerships
Onlia Insurance / Fairfax Financial
01.2022 - Current
Business Development Manager
RAI GRANT INSURANCE BROKERS
04.2014 - 01.2022
Senior PL Underwriter/ Business Development Manager
INTACT INSURANCE / NOVEX GROUP
05.2006 - 04.2014
Business Analyst
BANK OF NOVA SCOTIA
08.2002 - 05.2006
BCom – Marketing - Marketing
Ryerson University
Diploma in Marketing -
Centennial College
CRM Designation (Risk Management) -
University of Toronto
Professional leadership and management course -
University of Toronto
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