Peta-gay Batten

• Streamlined administrative operations for the CEO, managing internal and external communications, and organizing Board and committee meetings.
• Coordinated board activities, including preparing packages, adhering to bylaws and timelines, and facilitating communication with government officials.
• Managed logistics and planning for the annual Board Retreat, Board meetings, and the Annual General Meeting, including event arrangements and accommodations.
• Drafted and reviewed agendas, presentations, reports, and emails for the CEO.
• Led CEO webinar coordination, ensuring smooth monthly virtual sessions for stakeholders.
• Prepared the CEO's expense reports and acted as a liaison with members and external stakeholders, ensuring effective communication and follow-up.
• Monitored incoming emails and responded accordingly in a timely manner.
• Organized and managed complex calendar of appointments, meetings, and travel arrangements for executive team.
• Managed all aspects of catering needs for special events hosted by the organization.

• Managed the CEO's administrative and personal calendar, expertly reprioritizing appointments and meetings based on shifting business needs.
• Coordinated leadership meetings and took detailed minutes for the committees.
• Oversaw office and facilities management, including coordinating space allocations, equipment maintenance, and purchasing.
• Served as a confidential liaison between staff, physicians, and external agencies, maintaining professionalism and discretion at all times.
• Managed office supplies, repairs, and preventative maintenance schedules.
• Utilized Outlook and Zoom to schedule and facilitate executive and team meetings efficiently.
• Assisted in developing budgets for departmental expenses.
• Organized company events including holiday parties, team building activities .
• Monitored inventory levels and placed orders when needed.
• Developed and implemented office policies and procedures.
• Maintained filing system for records, correspondence and other documents.

• Managed all CEO office inquiries, screening emails, calls, and correspondence, while maintaining sensitivity to urgent matters.
• Performed calendar management and scheduling of appointments for the executive.
• Facilitated executive webinars and strategic meetings, preparing agendas, materials, and reports.
• Ensured the highest level of confidentiality in handling sensitive documents and internal communications.
• Developed presentations for the CEO, and collaborated with the Communications department to ensure coverage of key events.
• Coordinated logistics for the CEO's international engagements, including travel arrangements and presentations.
• Conducted research on various topics as requested by executives or senior management personnel.
• Prepared reports, presentations, agendas, minutes, and other documents as needed by the executive staff.

Other responsibilities:

BPSO® Latin America Consortium Coordinator (Best Practice Spotlight Organization)

• Served as the primary liaison between RNAO’s Home Office and Best Practice Spotlight Organizations (BPSOs) in Latin America, facilitating the seamless exchange of information, and ensuring alignment with organizational objectives.
• Collaborated closely with the CEO to design and maintain the infrastructure for capacity-building programs, including BPSO training and audits, for healthcare and academic institutions across Latin America.
• Reviewed and assessed proposals and reports submitted by BPSO candidates and designees, providing strategic feedback, and preparing comprehensive recommendations for CEO approval before organizational responses.
• Coordinated high-level CEO visits to Latin America, overseeing the planning and execution of travel logistics, itineraries, presentations, and preparation of relevant materials.
• Managed the translation process for RNAO Best Practice Guidelines and resources, ensuring accurate and timely translations between English and Spanish to support international outreach and engagement.

• Led the organization and execution of key political engagement events, such as Queen’s Park on The Road (QPOR), Queen’s Park Day (QPD), Take Your MPP to Work (TMMPTW), and all-candidate debates, coordinating all aspects, including event planning, participant recruitment, and logistical support.
• Developed and maintained work plans and timelines for political events, ensuring events ran smoothly, and proactively gathered and analyzed feedback for continuous improvement.
• Drafted and disseminated Action Alerts to RNAO members, tracking and reporting on responses to ensure alignment with organizational objectives, and political goals.
• Coordinated election communications, ensuring RNAO’s policy guidelines were followed when members ran for political office, and providing support to candidates.
• Organized and facilitated Policy Executive Network Officer meetings, preparing agendas, distributing materials, and ensuring that key decisions were documented and communicated.
• Tracked and documented government commitments related to RNAO and political parties, ensuring alignment with strategic priorities, and reporting progress.
• Facilitated communication between different departments in order to resolve issues quickly.
• Maintained calendars of upcoming events, meetings and deadlines.
• Monitored project progress and provided updates to stakeholders.

• Facilitated staff onboarding and training in Long-Term Care (LTC) programs, ensuring effective integration of new team members into the organization.
• Prepared and distributed materials for the IABPG program and LTC operations, ensuring that staff received up-to-date resources to support program success.
• Coordinated logistics for meetings and events, including preparing meeting packages, handling audiovisual needs, catering, and securing meeting locations.
• Supported the development of local and provincial initiatives, ensuring seamless execution of projects aligned with organizational goals.
• Provided comprehensive administrative support to the LTC Program Manager, managing schedules, correspondence, expenses, and both local and international travel arrangements.
• Monitored and tracked the progress of the LTC BPSO initiative, ensuring all deliverables were met in a timely manner and in line with program objectives.
• Acted as the central point of contact between RNAO and the LTC BPSO, providing critical information and resources to support program success.
• Contributed to written communications, including reports, newsletters, and other supporting materials, ensuring clarity and alignment with organizational standards.