Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Certification
Radio Amateur certified
Work Availability
Affiliations
Work Preference
Software
Interests
Cummins & Detroit Diesel
Timeline
Perry Ponzo

Perry Ponzo

Notre Dame Du Mont Carmel

Summary

Dynamic professional with a proven track record at Kubota Canada Ltd., excelling in customer service and complaint resolution. Expert in fostering relationships and enhancing client satisfaction through effective communication .

Personable and tech-savvy, well-suited for roles requiring excellent customer service and technical troubleshooting. Familiar with computer systems, with solid problem-solving and communication skills. Capable of resolving technical issues efficiently and enhancing user experience.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Overview

25
25
years of professional experience
4
4
Certification

Work History

Technical Support Agent

Kubota Canada Ltd.
02.2021 - 07.2024
  • Walked individuals through basic troubleshooting tasks.
  • Explained technical information in clear terms to promote better understanding for non-technical users.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Educated customers on product features and usage, fostering a positive relationship between the company and its clients.
  • Resolved complex technical issues for better client experience and smoother operations.
  • Created support documentation that enabled user community to extend skills, leverage system features, and find resolutions to questions without intervention from support team.
  • Tested new software and hardware prior to deployment.
  • Offered assistance in implementing and developing training programs.

Formateur

Ryder Transport Company
01.2018 - 01.2021
  • Enhanced trainee engagement through interactive workshops and hands-on activities.
  • Coached employees on best practices, providing constructive feedback to support their professional growth.
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Revolutionized safety training, significantly reducing workplace accidents.
  • Facilitated virtual, in-person and blended learning sessions.
  • Designed and delivered web-based, self-directed learning materials.
  • Increased employee competency with creation of targeted skill development paths.
  • Built and maintained professional relationships with vendors and suppliers.

Formateur / Representant Service

CNH Industrial
02.2007 - 08.2016
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Conducted comprehensive needs assessments to identify gaps in knowledge and skills, informing future program development.
  • Improved learning outcomes with application of adult learning principles in all training programs.
  • Managed and motivated employees to be productive and engaged in work.
  • Facilitated virtual, in-person and blended learning sessions.

Education

DEP - Mecanique Automobile

Ecole Des Metier Automobile, Montreal, QC

Various Engines & Anti-polution - Engine Repair

Detroit Diesel, Toronto, ON

Diesel & Nature Gas - Natural Gas Engine Repair

Cummins Diesel, Toronto, ON

Mobile A/C Repair - Mobile Air Conditioning

Mobile Air Conditioning, Toronto,On.

Skills

  • Customer service
  • Decision-making
  • Customer service expert
  • Complaint resolution
  • Account management
  • Business development
  • Teamwork and collaboration
  • Time management
  • Organizational skills
  • Adaptability and flexibility

Accomplishments

Opened 9 Voie Rapide ( Ford of Canada)

Languages

French
Native or Bilingual
English
Native or Bilingual
Spanish
Limited Working

Certification

  • Radio Amateur License - 2024
  • A/C Mobile repair - 2018
  • Cummins Natural Gas engine
  • Cummins ISX
  • Detroit Diesel
  • NEXUS- Trusted traveler (USA / Europe)

Radio Amateur certified

Completed level 1 certification in 2024

Working towards level 2 certification in 2025 ( radio repair & installation).

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Affiliations

  • Club Radio Amateur de Grand-Mere

Work Preference

Work Type

Full Time

Work Location

On-Site

Important To Me

Work-life balanceFlexible work hoursWork from home option

Software

MICROSOFT OFFICE

CANbus ( J1939 ) / Noregon

Detroit Diesel DDDL

Cummins Insite

Interests

Electronics / radio communication

Fishing

Quad / 4x4

Cummins & Detroit Diesel

Various certifications in engine repair and use of diagnostic software online and in shop.

Timeline

Technical Support Agent - Kubota Canada Ltd.
02.2021 - 07.2024
Formateur - Ryder Transport Company
01.2018 - 01.2021
Formateur / Representant Service - CNH Industrial
02.2007 - 08.2016
Ecole Des Metier Automobile - DEP, Mecanique Automobile
Detroit Diesel - Various Engines & Anti-polution, Engine Repair
Cummins Diesel - Diesel & Nature Gas , Natural Gas Engine Repair
Mobile Air Conditioning - Mobile A/C Repair, Mobile Air Conditioning

Similar Profiles

CREATE PROFILE
Perry Ponzo