Perry Marsh
San Diego
Summary
Systematic Control Room Operator with proficiency in identifying operational problems and quickly resolving issues. Excellent in examining and testing electrical power distribution machinery to achieve high-level production. Over 2 years of experience working in the electric vehicle charging industry. Offering expertise in data analysis, field operation and maintenance and regulatory compliance knowledge.
Certified in OSHA 30, OSHA PITs, and licensed in various DCFC products.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Control Room Operator
Enel X Way
04.2022 - Current
- Increase EVSE and DCFC charger uptime's from 70% to 94% with proactive monitoring and optimization logics.
- Adhered to strict quality control standards, consistently delivering reliable services while maintaining the highest levels of professionalism.
- Assisted in development of standard operating procedures, contributing to higher KPI indexes.
- Collaborated with cross-functional teams to resolve operational issues promptly and efficiently.
- Provided in-field operations and maintenance support on Level 2 and Level 3 DCFC fast chargers.
Service Advisor
Audi San Diego
02.2021 - 10.2021
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Developed estimates by costing materials, supplies, and labor.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
Service Advisor
BMW El Cajon
08.2017 - 09.2021
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Developed estimates by costing materials, supplies, and labor.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
Service Advisor
Lexus Of El Cajon
05.2014 - 08.2017
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Developed estimates by costing materials, supplies, and labor.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
Education
High School Diploma -
Rancho Bernardo High School
San Diego, CA07.2008
Skills
- Data Analysis
- Incident Reporting
- Process Monitoring
- Procedure Adherence
- Control room operations
- Mechanical Troubleshooting
- Root Cause Analysis
- Systems Monitoring
- EVSE and DCFC field service and maintenance
- OSHA 30
- OSHA Class 1-7 Powered Industrial Trucks
- Various DCFC manufacture's licenses for maintenance and repair
Interests
- Traveling
- Automotive/Mechanics
- Free Diving
- Saltwater Reefs
Certification
- Licensed Tritium Service and Maintenance
- Licensed BTC Power Service and Maintenance
- Licensed ASE certified service advisor
- OSHA 30
- OSHA Class 1-7 Powered Industrial Trucks
Timeline
Control Room Operator
Enel X Way
04.2022 - Current
Service Advisor
Audi San Diego
02.2021 - 10.2021
Service Advisor
BMW El Cajon
08.2017 - 09.2021
Service Advisor
Lexus Of El Cajon
05.2014 - 08.2017
High School Diploma -
Rancho Bernardo High School
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