Summary
Work History
Overview
Education
Skills
Languages
Certification
Work Availability
Timeline
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PERPETUAL EZE

PERPETUAL EZE

Scarborough,ON

Summary

Compassionate and committed care giver who knows how to keep a level head during emergencies. Able to provide a number of services to clients, making them feel comfortable and safe at all times. I am passionate about supporting people in need of care, skilled at managing their schedules, and keeping clients as active as possible. I am culturally sensitive with the ability to provide both physical and emotional support to clients, flexible and willing to transport clients to appointments and events.

Work History

Care worker

Lily of the Valley Care home
01.2023 - 08.2023
  • Clinic and Maternity centre
  • Worked flexible hours
  • Improved facility of life by supporting various aspects of personal care and oral including bathing and grooming
  • Helped patient in dressing up, toileting and conducting tasks such as buying groceries and chores
  • Helped organize and facilitate activities for patients during their stay in the hospital
  • Ensured patient is exercising, eating balanced meals, and taking medication in a timely manner
  • Provided a listening ear to your patients, and showing care and support
  • Helped patient to move around
  • Made patients feel comfortable
  • Monitored patients' conditions by taking temperatures, pulse, respirations and weight
  • Providing personal care, including showering, baths, shaving and oral hygiene
  • Supporting people with mobility issues and transfers using appropriate equipment
  • Preparation of daily meals and support with feeding and hydration
  • Supporting and administering medication as per the company's policies and procedures
  • Worked closely with the patient and other professionals
  • Helped them through recovery while protecting their personal comfort and dignity
  • Dressing or assisting with any physical activity where the patients’ needs support

Customer Support Agent

Prime
11.2018 - 01.2023
  • Watch Communication with customers through various channels, including phone calls, live chat, and email
  • Provide prompt and professional assistance to address customer inquiries, concerns, and requests
  • Assist customers who have identified specific request or are seeking guidance in choosing among multiple options
  • Offer comp comprehensive information and guidance to help customers make informed decisions about their plans
  • Respond to customer queries with accurate and detailed information regarding itineraries, pricing, availability,booking processes, and other relevant details
  • Demonstrate excellent product knowledge and communication skills to effectively address customer concerns
  • Prioritize and promptly respond to customer inquiries, aiming to provide accurate and satisfactory resolutions
  • If immediate answers are not readily available, demonstrate resourcefulness and quick thinking to find the appropriate information or solutions
  • Manage booking cancellations, modifications, payment-related matters, and necessary adjustments
  • Work closely with customers to address their specific needs and ensure a smooth and satisfactory booking experience
  • Deliver exceptional customer service throughout the entire customer request, from pre-booking inquiries to post-booking support
  • Strive to exceed customer expectations, building rapport and maintaining a positive customer experience
  • Accurately document customer interactions, ensuring that all relevant details and actions are properly recorded
  • Maintain organized and up-to-date customer records for future reference and easy r assist customers effectively
  • Collaborate with colleagues to address complex customer situations and find appropriate resolutions
  • Seek learning opportunities, attend training sessions, and actively engage in personal and professional development to excel in the role.

Overview

5
5
years of professional experience
1
1
Certification

Education

Bachelor of Science Economics -

University of Abuja Nigeria

Diploma - Computer Science

Kings college institute

Skills

  • Ability to relate with people of different ideas and background
  • Personal Care
  • Passionate
  • First-aid knowledge
  • Proficiency in patient-care techniques
  • Knowledge of nutrition
  • Emotional maturity
  • Flexibility
  • A sensitive and empathetic nature
  • Ability to use Microsoft Office Excel, Outlook and other Internet applications
  • First Aid and Safety
  • Supporting Daily Living Needs
  • Household Management
  • Critical Thinking
  • Medical Reminders
  • Housekeeping

Languages

English
Full Professional

Certification

CPR & First Aid

WHMIS Certificate

Valid police clearance with no criminal records

COVID-19 Vaccinations Proof

N-95 Mask fit

Safe Food Handling

Valid Drivers License with clear abstract





Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Care worker

Lily of the Valley Care home
01.2023 - 08.2023

Customer Support Agent

Prime
11.2018 - 01.2023

Bachelor of Science Economics -

University of Abuja Nigeria

Diploma - Computer Science

Kings college institute

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PERPETUAL EZE