Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
Generic

Perle Daian Haelzle

Ottawa,ON

Summary

Hard-working and responsible student currently in my last year of high school. Lived in Brazil for twelve years with my maternal family, gathering multicultural experiences as well as becoming fluent in both Portuguese and English. A hardworking and passionate job seeker with strong organizational. Ready to help the team achieve company goals.

Overview

4
4
years of professional experience

Work History

Volunteer - BRINCA

Volunteer Work
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.

Volunteer - Kicking in the Capital

Ottawa City Soccer Club
  • Excellent communication skills, both verbal and written.
  • Organized and detail-oriented with a strong work ethic.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing tasks

Volunteer - OFSA

Volunteer Work
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Organized and detail-oriented with a strong work ethic.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Sales Advisor

Sportchek
11.2022 - Current
  • Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
  • Increased sales by establishing rapport with customers and identifying their needs.
  • Offering advice on purchases and promoting additional products.
  • Listened to customer details and offered matching solutions to meet wide range of requirements.
  • Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.
  • Assisted customers with after-sales support, resolving issues quickly and maintaining high satisfaction levels.
  • Created customized solutions for clients'' unique needs, resulting in enhanced customer loyalty.
  • Developed long-lasting client relationships by providing exceptional customer service.
  • Conducted regular follow-ups with clients, ensuring continued satisfaction and generating future business opportunities.
  • Contributed to a positive work environment by mentoring junior staff members on best practices in salesmanship, fostering a culture of continuous improvement.
  • Responded to in-person and telephone requests for information about company offerings.
  • Demonstrated features, answered questions and offered solutions.
  • Retained excellent client satisfaction ratings through outstanding service delivery.

Cashier

Shell Gas Station
03.2022 - 06.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at the beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Answered questions about store policies and addressed customer concerns.

Babysitting Experience

Community Members
12.2019 - 06.2022
  • Learned how to multitasking as taking care of kids required doing multiple things at the same time
  • Learned time management skills as taking care of kids required me to follow strict deadlines

Education

High School Diploma -

St. Paul High School
Ottawa, ON
06.2024

Skills

  • Fluent in Portuguese and English
  • Babysitting Certification
  • Customer experience strategy
  • Relationship Building
  • Calm and Professional Under Pressure
  • Money handling abilities
  • Understanding Customer Needs
  • Key holder experience
  • Excellent Communication
  • Organizational Skills

References

  • Robbie Haelzle (Farm Work Reference)
  • Felícia Reynalds (Babysitting Reference)
  • Felipe Jiyudim Nagata (General Reference)

Languages

English
Native or Bilingual
Portuguese
Native or Bilingual

Timeline

Sales Advisor

Sportchek
11.2022 - Current

Cashier

Shell Gas Station
03.2022 - 06.2022

Babysitting Experience

Community Members
12.2019 - 06.2022

Volunteer - BRINCA

Volunteer Work

Volunteer - Kicking in the Capital

Ottawa City Soccer Club

Volunteer - OFSA

Volunteer Work

High School Diploma -

St. Paul High School

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Perle Daian Haelzle