Perla Karina Mosqueda
Hayward,CA
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. Track record of building strong supplier relationships and maintaining high operational standards.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Parts Department
Herc Rentals
06.2021 - Current
- Mitigated financial discrepancies by managing inventory, damaged goods and backorders.
- Partnered with managers to implement operational enhancements for paperwork processing.
- Restructured parts warehouse and office to better serve changing trends and keep workspaces organized.
- Provide vendors with purchasing orders for their services
- Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
- Developed strong relationships with suppliers and vendors to obtain a trust bond.
Front Desk Receptionist
Vagabond Inn
05.2019 - 06.2021
- Confirmed relevant guest information and payment methods to prevent fraud.
- Calculated billings and posted charges to room accounts, reviewing all charges with guests at checkout.
- Maintained financial accuracy by collecting deposits, fees and payments.
- Maintained transaction security by verifying payment cards against identification.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Sales Representative
America’s Best Batteries
08.2018 - 05.2019
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
- Helped resolve client problems quickly with superior customer service.
- Maintain the organization of shop and office
- Refill acid inside batteries
- Answer and send out emails on a daily basis
- Make a daily money drop at the bank
Warehouse Associate
Harbor Freight Tools
09.2017 - 08.2018
- Recorded information, shortages and discrepancies to keep records current and accurate.
- Oversaw warehouse staff of 8 people and maintained efficiency in fast-paced environment.
- Restocking of low-stock shelves
- Unloading delivery shipments in a timely manner
- Keep warehouse organized and Clean
- Forklift Certified
Parts Delivery Driver
O’Reilly Auto Parts
06.2016 - 09.2017
- Recorded each delivery using proper paperwork before leaving warehouse.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Counted cash in register drawer at beginning and end of shift.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Used POS system to enter orders, process payments, and issue receipts.
- Checked prices for customers and processed items sold by scanning barcodes.
- Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
Customer Service Representative and Photographer
Prestige Portraits/Lifetouch
06.2011 - 06.2016
- Reviewed images and selected best frames to present in client portfolio for purchase.
- Set up lighting, prepared sweeps and organized area for photography sessions.
- Collected upcoming photoshoot information for records management.
- Selected and set up appropriate props, backdrops and lighting.
- Photograph K-12 as well as Senior portraits
- Helped operators handle incoming calls and managed escalated needs with targeted resolutions.
- Planned schedules and workflows based on expected customer demands.
Education
No Degree -
Chabot College
Hayward, CAHigh School Diploma -
Tennyson High School
Hayward, CA05.2012
Skills
- Customer service
- Verbal and written communication
- Social perceptiveness
- Organizational skills
- Telephone etiquette
- Inventory management
- Critical thinking
- Bilingual - Spanish
Certification
- CPR/AED Certification
- First Aid Certification
- Forklift Certification
Timeline
Parts Department
Herc Rentals
06.2021 - Current
Front Desk Receptionist
Vagabond Inn
05.2019 - 06.2021
Sales Representative
America’s Best Batteries
08.2018 - 05.2019
Warehouse Associate
Harbor Freight Tools
09.2017 - 08.2018
Parts Delivery Driver
O’Reilly Auto Parts
06.2016 - 09.2017
Customer Service Representative and Photographer
Prestige Portraits/Lifetouch
06.2011 - 06.2016
No Degree -
Chabot College
High School Diploma -
Tennyson High School
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