Perla Perez
Los Angeles
Summary
Dynamic business professional skilled in fostering exceptional customer interactions and managing service environments. Proven track record in driving sales through effective communication and personalized service, complemented by a talent for creating impactful social media content that enhances community engagement. Focused on blending creativity with operational efficiency.
Overview
1
1
Certification
8
8
years of professional experience
Work History
BARISTA
Starbucks
07.2021 - Current
- Crafted personalized beverages based on customer requests, contributing to increased customer satisfaction and sales. Engaged with customers during busy periods to create enjoyable atmosphere. Managed lines and crowd flow by providing timely service. Trained new employees on coffee, tea, and merchandise knowledge, promoting consistent service quality. Cleaned counters, machines, utensils, and seating areas daily. Demonstrated commitment by consistently attending work on time.
- Prepared high-quality beverages following established recipes and standards.
- Maintained cleanliness and organization of the workspace throughout shifts.
- Interacted with customers to provide friendly service. with friendly service and product knowledge to enhance the experience.
Concierge
Intuit-Turbo Tax
Culver City
02.2026 - 07.2026
- Resolved client inquiries promptly and accurately through multiple communication channels.
- Coordinated appointments and managed schedules for tax professionals efficiently.
- Organized client documents to ensure smooth tax filing processes during peak seasons.
- Welcomed clients warmly at reception and provided exceptional customer service during tax preparation.
Teller/ Customer Connection
Chase
07.2025 - 11.2025
- Resolved customer inquiries and issues to improve satisfaction and foster customer loyalty.
- Processed customer transactions accurately and efficiently in fast-paced environment to support service delivery.
- Ensured compliance with banking regulations and policies to uphold operational integrity.
SOCIAL MEDIA CONTENT CREATOR
Balloon Fiesta Decor
07.2024 - 08.2025
- Developed social media campaigns that boosted community engagement and strengthened brand awareness. Created visually appealing content that effectively showcased Balloon Fiesta events and products. Collaborated with marketing team to align social media strategies with overall marketing goals.
- Developed engaging content for Balloon Fiesta Decor's social media platforms.
- Developed and scheduled posts across multiple social media platforms.
- Collaborated with design team to ensure brand consistency in visual content.
Tutor
California State University Dominguez Hills
12.2024 - 05.2025
- Facilitated individualized tutoring sessions to enhance student understanding of complex subjects.
- Monitored student progress and provided actionable feedback, fostering academic growth.
- Collaborated with faculty to develop tutoring strategies aligned with curriculum objectives, enhancing overall student success.
HOST/SERVER
Golden Corral
09.2018 - 01.2020
- Greeted and seated guests promptly, enhancing overall dining experience. Managed reservation system, improving table turnover and guest satisfaction. Communicated wait times to guests and staff to manage expectations. Addressed guest inquiries and needs, fostering positive relationships and repeat visits.
Education
Masters of Business Administration - Business Administration And Management
California State University, Long Beach
Long Beach, CA01-2028
Bachelor of Science - Business Administration
California State University - Dominguez Hills
Carson, CA01-2025
Associate of Arts - Business Administration
Rio Hondo College
Whittier, CA01-2022
Skills
- Point of Sale
- Customer Service
- Order management
- Inventory tracking
- Attention to detail
- Time Management
- Complaint resolution
- Effective communication
- Listening skills
- Team collaboration
- Problem solving
- Adaptive and Creative
- Friendly personality
- Organized
Certification
Certified in safe food handling
Languages
- English Native
- Spanish Native
Timeline
Concierge
Intuit-Turbo Tax
02.2026 - 07.2026
Teller/ Customer Connection
Chase
07.2025 - 11.2025
Tutor
California State University Dominguez Hills
12.2024 - 05.2025
SOCIAL MEDIA CONTENT CREATOR
Balloon Fiesta Decor
07.2024 - 08.2025
BARISTA
Starbucks
07.2021 - Current
HOST/SERVER
Golden Corral
09.2018 - 01.2020
Masters of Business Administration - Business Administration And Management
California State University, Long Beach
Bachelor of Science - Business Administration
California State University - Dominguez Hills
Associate of Arts - Business Administration
Rio Hondo College