Perla Ortega
SANDIEGO
Summary
Seasoned Retail Sales Key Holder, recognized for providing exceptional customer service, maintaining store appearance and assisting with inventory processes. Demonstrated ability in leveraging product knowledge to boost sales and meet targets. Proven leadership skills, adept at training and supervising team members to ensure smooth store operations. Previous roles have noted significant improvement in customer satisfaction and sales performance due to proactive approach towards work.
Dedicated and hardworking professional successful at leading and motivating retail workers to provide exceptional service every time. Knowledgeable about end-to-end store operations with history of targeting improvements to enhance operations.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Retail Sales Key Holder
Express Factory Outlet
SANDIEGO
09.2024 - Current
- Managed daily store operations and maintained visual merchandising standards.
- Assisted customers with product selection and provided exceptional service.
- Trained new staff on sales techniques and store policies.
- Resolved customer complaints in a timely manner while maintaining a high level of professionalism.
- Processed returns and exchanges according to established company guidelines.
- Verified accuracy of daily deposits before submitting them for deposit into bank accounts.
Sales Associate
Levis Strauss & Co
SANDIEGO
07.2023 - 02.2024
- Assisted customers in selecting products and provided exceptional service experience.
- Maintained knowledge of current promotions and product features for customer inquiries.
- Processed transactions accurately using point-of-sale systems efficiently.
- Collaborated with team members to achieve sales goals and improve store operations.
- Restocked inventory regularly to ensure product availability for customers.
- Handled customer complaints professionally, ensuring satisfaction and loyalty retention.
Education
High School Diploma
El Cajon, CASkills
- Visual merchandising
- Customer service
- Point-of-sale operation
- Communication skills bilingual
- Relationship building
- Staff training
Languages
English
Professional
A1
Spanish
Professional
A1
Certification
- CPR CERTIFICATION
Affiliations
- Current Medical Assistant Student at Western Medical Training Center
Timeline
Retail Sales Key Holder
Express Factory Outlet
09.2024 - Current
Sales Associate
Levis Strauss & Co
07.2023 - 02.2024
High School Diploma