Perla Montero
Santee
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively quickly mastering new skills, with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. with a history of meeting company needs with consistent and organized practices. Eager to contribute to a dynamic team Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
19
19
years of professional experience
Work History
Accounting Assistant
Accounting Department
Mexico
04.2022 - 07.2024
- Developed procedures for more efficient workflow in accounting department.
- Assisted with accounts receivable activities such as invoicing, collections, and deposits.
- Answered questions from customers regarding their billing or payment status.
- Managed vendor relationships by ensuring timely payments and resolving disputes.
- Coded invoices to maintain organized and accurate records.
- Received payments from customers via cash, check and credit cards to pay company invoices.
- Handled daily cash transactions and maintained petty cash fund.
- Prepared and issued customer invoices, monitored receivables, and managed collections process.
- Conducted inventory counts and reconciliations to maintain accurate stock levels.
- Streamlined transactions using automation systems to process payments and invoices.
- Liaised with vendors and suppliers to negotiate payment terms and resolve billing issues.
Department Manager
ITSMotul
Mexico
09.2007 - 02.2022
- Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
- Identified training needs among staff members and organized relevant workshops accordingly.
- Participated actively in strategic planning sessions with top executives from different divisions.
- Collaborated with other departments to ensure smooth flow of operations across multiple teams.
- Organized quarterly meetings with senior management to review departmental goals and objectives.
- Executed targeted merchandising and promotional plans to meet department sales goals.
- Followed safety protocols and company processes and procedures.
- Developed promotional campaigns to increase brand recognition in target markets.
- Ensured compliance with all safety regulations in the workplace.
- Modeled supportive leadership qualities, motivating staff to achieve department goals and promote staff participation and team building.
- Implemented customer service standards, ensuring high levels of customer satisfaction.
- Developed and maintained relationships with key stakeholders, including suppliers, customers, and team members.
- Led team meetings to communicate targets, share updates, and gather feedback.
- Developed and implemented strategic departmental plans to achieve company targets.
- Initiated and managed projects aimed at operational improvements and efficiency gains.
- Fostered a positive and inclusive work environment, promoting teamwork and collaboration.
- Assigned work and monitored performance of project personnel.
- Implemented quality control measures to uphold company standards.
Assistant Manager
ITSMotul
Mexico
03.2005 - 09.2007
- Resolved conflicts between team members in an effective manner.
- Collaborated with management on developing strategic plans for achieving business goals.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Coordinated with other departments to ensure smooth flow of operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Ensured compliance with safety regulations and company policies.
- Managed customer service inquiries and complaints in a timely manner.
- Communicated regularly with customers to gain insights into their needs.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Assigned work and monitored performance of project personnel.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Implemented quality control measures to uphold company standards.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
Education
Business Administration
Universidad Mesoamericana De San Agustin
Mexico, Merida08-2005
Skills
- Accounts receivable
- Invoice processing
- Cash management
- Financial reporting
- Data entry
- Customer service
- Process improvement
- Team collaboration
- Dispute resolution
- Communication skills
- Vendor management
- Invoice balancing
- Strategic planning
- Continuous learning attitude
- Verbal and written communication
Languages
Spanish
Native/ Bilingual
English
Limited
Timeline
Accounting Assistant
Accounting Department
04.2022 - 07.2024
Department Manager
ITSMotul
09.2007 - 02.2022
Assistant Manager
ITSMotul
03.2005 - 09.2007
Business Administration
Universidad Mesoamericana De San Agustin
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