Perla Martinez
Los Angeles
Summary
Dynamic customer service professional with a proven track record at Target, excelling in cash handling and team leadership. Adept at training staff and enhancing guest experiences, I thrive in fast-paced environments, ensuring satisfaction and operational efficiency. My strong communication skills and conflict resolution abilities drive positive outcomes for both customers and teams.
Overview
3
3
years of professional experience
Work History
Usher
The Echoplex
Los Angeles
06.2025 - Current
- Welcomed guests and provided direction to seating areas.
- Monitored audience behavior and ensured compliance with venue policies.
- Assisted patrons in locating their seats and resolving any issues.
- Collaborated with staff to manage crowd flow during peak times.
- Communicated event information clearly to attendees as needed.
Guest Service/Head Cashier
Target
Los Angeles
09.2022 - 05.2025
- Managed daily cash operations with accuracy and efficiency
- Trained team members on cashier procedures and customer service
- Assisted customers with returns, exchanges, and inquiries
- Handled returns, exchanges, and refunds in accordance with company policy while maintaining a high level of customer satisfaction.
Head Hostess
IHOP
Los Angeles
08.2022 - 01.2024
- Greeted and welcomed guests, ensuring positive first impressions.
- Trained new host staff on procedures and customer service standards.
- Maintained cleanliness and organization of the front-of-house area.
- Handled guest inquiries and resolved issues promptly and courteously.
- Collaborated with management on improving operational efficiency and service quality.
Education
Some College (No Degree) - Business Administration
California State University, Northridge
Los Angeles, CASkills
- Customer service
- Team leadership
- Cash handling
- Event planning
- Conflict resolution
- Time management
- Communication skills
- Employee training
Languages
Spanish
Professional
Timeline
Usher
The Echoplex
06.2025 - Current
Guest Service/Head Cashier
Target
09.2022 - 05.2025
Head Hostess
IHOP
08.2022 - 01.2024
Some College (No Degree) - Business Administration
California State University, Northridge
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