Perla Flores
Long Beach
Summary
Dynamic and reliable professional with extensive customer service experience. Proven ability in cash handling and problem-solving, consistently enhancing customer satisfaction. Recognized for maintaining a clean environment and fostering positive relationships, contributing to repeat business and team success. Committed to excellence and integrity in all interactions.
Overview
4
4
years of professional experience
Work History
Cashier
SUBWAY®Restaurants
06.2024 - 02.2025
Cashier
El Pollo Loco
01.2022 - 02.2023
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer through regular counting and balancing.
- Assisted customers with inquiries, ensuring positive shopping experiences.
- Collaborated with team members to uphold store cleanliness and organization.
- Handled customer complaints effectively, resolving issues promptly to enhance satisfaction.
- Promoted menu items and specials to increase sales opportunities.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Daycare Assistant
Betty Amaya
08.2021 - 10.2022
- Assisted in creating engaging and educational activities for children, fostering a stimulating learning environment.
- Supported daily routines by ensuring children's safety and well-being during playtime and meals.
- Collaborated with teachers to prepare materials and organize classroom settings for various lessons.
- Monitored children's behavior, providing guidance to promote positive interactions and conflict resolution.
- Maintained cleanliness and organization of play areas, contributing to a safe learning atmosphere.
- Engaged in professional development opportunities to enhance skills in childhood education practices.
- Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
- Assisted in maintaining a safe and healthy environment, ensuring cleanliness and proper supervision of children.
- Provided lunchtime assistance to monitor children, assist with eating and serve food.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Used patience, skill and various behavior modification techniques to maintain order and safety.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Taught children to organize toys, wash hands, and share by leading by example.
- Provided support during naptime routines, ensuring a peaceful environment for restful sleep.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Built constructive and open relationships with families with forthright yet friendly communication.
- Organized materials for hands-on learning experiences that encouraged creativity and exploration in various subject areas.
Education
High School Diploma -
Pathways Education
OnlineSkills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Cleaning and sanitizing
- Team collaboration
- Customer service excellence
- Money handling
- Reliability and punctuality
- Customer relations
- Written and verbal communication
- Order taking
- Product restocking
- Clear communication
- Basic math
- Online orders preparation
- Credit and cash transactions
- Problem-solving
- Honest and dependable
Languages
Spanish
Professional Working
Timeline
Cashier
SUBWAY®Restaurants
06.2024 - 02.2025
Cashier
El Pollo Loco
01.2022 - 02.2023
Daycare Assistant
Betty Amaya
08.2021 - 10.2022
High School Diploma -
Pathways Education