Perla Chastain
Laguna Hills
Summary
Professional with expertise in overseeing print production processes. Adept at managing workflow, ensuring quality standards, and maintaining equipment. Strong focus on team collaboration and meeting deadlines. Known for adaptability and reliability in dynamic environments. Skilled in troubleshooting, scheduling, and resource allocation.
Overview
8
8
years of professional experience
Work History
Print Supervisor
Office Depot Inc
09.2024 - 09.2025
- Executed client orders on time to prevent backlogs and delays.
- Multi-tasked to keep all assigned projects running effectively and efficiently.
- Analyzed daily density readings from each printer to detect potential quality issues.
- Maintained register during make-ready and productions processes.
- Supervised daily print operations to ensure timely and quality production.
- Trained and mentored team members on equipment usage and safety protocols.
- Maintained inventory levels of printing supplies, optimizing resource allocation.
- Implemented process improvements that enhanced workflow efficiency and reduced waste.
- Coordinated with clients to ensure alignment on project specifications and deadlines.
Sales Manager
Office Depot
01.2024 - 09.2024
- (Store Permanently Closed )
- Managed customer accounts and customer relationships.
- Analyzed sales data to identify trends and make recommendations for improvement.
- Developed and pursued pipeline of new business opportunities, expanding partnerships and presence.
- Led team training sessions to enhance product knowledge and improve customer service skills.
- Developed sales strategies to drive revenue growth and exceed performance targets.
Sales Manager/ Interim General Manager
Office Depot
09.2021 - 11.2023
- (Store Permanently Closed )
- Managed customer accounts and customer relationships.
- Analyzed sales data to identify trends and make recommendations for improvement.
- Developed and pursued pipeline of new business opportunities, expanding partnerships and presence.
- Led sales team to exceed quarterly targets through strategic planning and execution.
- Developed training programs for new hires, enhancing product knowledge and customer engagement skills.
- Oversaw inventory management processes, optimizing stock levels and reducing excess inventory costs.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
Operations Manager
Office Depot
08.2019 - 09.2021
- (Store permanently closed )
- Supervised team performance, fostering a culture of accountability and continuous improvement.
- Managed the daily operations of multiple departments to maximize efficiency.
- Analyzed financial data to identify trends and develop solutions that improved profitability.
- Liaised between departments to facilitate smooth workflow across the organization.
- Ensured effective communication among staff members by providing training when necessary.
- Developed talented team, participating in hiring, coaching, and performance management processes.
- Resolved customer issues quickly and professionally while maintaining high customer satisfaction ratings.
Copy and Print Supervisor
Office Depot
09.2017 - 07.2019
- Managed customer accounts and customer relationships.
- Analyzed sales data to identify trends and make recommendations for improvement.
- Developed and pursued pipeline of new business opportunities, expanding partnerships and presence.
- Supervised daily operations in copy and print center, ensuring workflow efficiency and quality standards.
- Trained team members on equipment usage and customer service best practices to enhance performance.
- Oversaw scheduling and task assignments, maximizing staff productivity across multiple shifts.
Education
High School Diploma -
Orange Glen
Escondido, CA05-2012
Skills
- Deadline management
- Workflow optimization
- Customer service
- Problem-solving
- Adaptability and flexibility
- Verbal and written communication
- Team collaboration and leadership
- Conflict resolution
- Training and development
- Goal setting
- Team building
- Delegation skills
- Safety procedures
Timeline
Print Supervisor
Office Depot Inc
09.2024 - 09.2025
Sales Manager
Office Depot
01.2024 - 09.2024
Sales Manager/ Interim General Manager
Office Depot
09.2021 - 11.2023
Operations Manager
Office Depot
08.2019 - 09.2021
Copy and Print Supervisor
Office Depot
09.2017 - 07.2019
High School Diploma -
Orange Glen