Summary
Overview
Work History
Education
Skills
Languages
Languages
References
Timeline
Generic

Perla Berdejo

San Jose

Summary

Dynamic retail professional with extensive experience at Target, excelling in team leadership and customer relationship management. Proven track record in driving sales through personalized consultations and effective employee training. Adept at cross-functional collaboration and product expertise, consistently enhancing customer experiences and achieving team goals.

Overview

25
25
years of professional experience

Work History

Ulta/ Beauty Team Leader

Target
San Jose
10.2024 - Current
  • Maintained up-to-date knowledge of products and trends to guide customer selections.
  • Delivered personalized beauty consultations, improving shopping experiences and driving sales.
  • Established team goals for Beauty Rewards sign-ups, aligning efforts with sales objectives.

StyleTeam Leader

Target
Sunnyvale
10.2017 - Current
  • Built strong relationships with customers through positive attitude and attentive response.
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Participated in cross-functional team-building activities.
  • Assisted with new hire processing and existing training programs.
  • Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
  • Facilitated training for associates through daily coaching and regular performance appraisals.
  • Led team of 7 members while providing exceptional customer service.
  • Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
  • Cross-trained and provided backup support for organizational leadership.
  • Directed team operations to ensure efficient store processes and customer service.
  • Managed inventory levels using Target's inventory management systems and tools.

Sales Advisor

H&M Hennes & Mauritz
San Jose
08.2013 - 09.2017
  • Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Cashier
  • Fitting Room attendant
  • Visual merchandise work

Customer Service Representative

Signature Print Services
San Jose
01.2011 - 01.2012
  • Provided primary customer support to internal and external customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Responded to customer requests for products, services and company information.
  • Packed products
  • Delivered products to Businesses

Retail Assistant Manager

Forever 21
San Jose
01.2001 - 01.2011
  • Recruited, interviewed and hired individuals which would add value to team while bringing wealth of experience.
  • Maintained, cleaned and organized store to provide positive shopping experience for customers and inspiring workplace for team members.
  • Assisted with recruiting, hiring, educating and motivating retail team to maintain optimal staffing levels.
  • Trained employees in suggested selling and merchandising techniques to meet sales quotas.
  • Handled customer service by dealing with complaints, organizing stock and answering customer questions.
  • Acted as in-store sales leader and maintained strong
  • presence on floor to build relationships with customers, support and develop team and increase revenue.
  • Shift scheduler
  • Established team priorities, maintained schedules and monitored performance.
  • Supervised and performed human resource management functions for 13 subordinates.

Education

A. A - General Studies

Evergreen Valley College
San Jose, CA
2006

Skills

Customer relationship management

  • Team leadership and supervision
  • Employee training and development
  • Effective communication skills
  • Problem solving and critical thinking
  • Cross-functional collaboration
  • Product expertise
  • Sales strategies and techniques
  • Relationship building and networking
  • Attention to detail

Languages

5

Languages

Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Ulta/ Beauty Team Leader

Target
10.2024 - Current

StyleTeam Leader

Target
10.2017 - Current

Sales Advisor

H&M Hennes & Mauritz
08.2013 - 09.2017

Customer Service Representative

Signature Print Services
01.2011 - 01.2012

Retail Assistant Manager

Forever 21
01.2001 - 01.2011

A. A - General Studies

Evergreen Valley College

Similar Profiles

CREATE PROFILE
Perla Berdejo