Summary
Overview
Work History
Education
Skills
Timeline
Generic

Perla Alvarez

Lake Elsinore

Summary

Dynamic Medical Collections Specialist with extensive experience in billing and collections. Known for attention to detail and analytical skills, successfully increased revenue through timely processing and effective follow-up on outstanding payments.

Overview

15
15
years of professional experience

Work History

BILLER III

PFS Financial Services
Orange, CA
05.2023 - Current
  • Processed and submitted claims using advanced billing software to ensure timely reimbursement.
  • Collaborated with healthcare providers to clarify billing inquiries and enhance communication regarding payment processes.
  • Checked insurance eligibility by making appropriate phone calls and conducting research on services rendered.
  • Managed a high volume of invoices, prioritizing workload to meet deadlines and maintain cash flow.
  • Ensured compliance with relevant regulations and industry standards throughout all aspects of the billing process.
  • Increased revenue through timely processing of invoices and thorough follow-up on outstanding payments.

Medical Collections Specialist

PBG
Orange, CA
06.2018 - 04.2023
  • Managed patient account inquiries, resolving billing disputes efficiently.
  • Analyzed collections data to identify trends and improve recovery rates.
  • Collaborated with healthcare providers to streamline insurance verification processes.
  • Developed training materials for new hires on collection procedures and compliance.
  • Trained new hires in medical collections protocols, promoting consistency across the team.
  • Reviewed aging reports regularly to prioritize collection efforts strategically based on account status and risk level.

Manager

McDonald's
Anaheim, CA
08.2011 - 10.2015
  • Oversaw daily operations to ensure exceptional customer service and satisfaction.
  • Trained and mentored team members on operational procedures and best practices.
  • Implemented inventory management systems to optimize stock levels and reduce waste.
  • Streamlined workflows, enhancing efficiency in food preparation and service delivery.
  • Fostered a positive work environment, promoting teamwork and employee engagement initiatives.
  • Ensured compliance with safety regulations and health standards across all operations.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.

Education

N/A - BILLING AND CODING

American Career College
CA
05-2017

High School Diploma -

FULLERTON HIGH
Fullerton, CA
06-2009

Skills

  • Billing
  • Data entry proficiency
  • Regulatory compliance
  • Invoice processing
  • Problem-solving
  • Attention to detail
  • Multitasking and organization
  • Team collaboration
  • HIPAA compliance
  • Collections
  • Analytical thinking
  • Insurance verification
  • Conflict resolution

Timeline

BILLER III

PFS Financial Services
05.2023 - Current

Medical Collections Specialist

PBG
06.2018 - 04.2023

Manager

McDonald's
08.2011 - 10.2015

N/A - BILLING AND CODING

American Career College

High School Diploma -

FULLERTON HIGH
Perla Alvarez