Patricia Perez
Petsmart
VICTORVILLE
1
Language
31
years of professional experience
- Dedicated professional specializing in operations management and customer service. Known for effective communication and reliability, consistently delivering enhanced operational outcomes and maintaining high levels of customer satisfaction.
- Retail professional prepared for Cashier Team Lead role with extensive experience in overseeing cashier operations and ensuring top-notch customer service. Known for strong focus on team collaboration and achieving consistent results. Reliable, adaptable, and proficient in handling high-pressure situations.
- Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.
Work History
Operations Manager
24 Years 8 Months- Streamlined operational processes to enhance efficiency across multiple departments.
- Implemented inventory management systems, reducing stock discrepancies significantly.
- Collaborated with senior leadership to align operational goals with company objectives.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Receptionist
2 Years 8 Months- Managed front desk operations, providing exceptional customer service to clients.
- Coordinated scheduling and appointments for carpet cleaning services efficiently.
- Handled incoming calls and inquiries, ensuring prompt responses and resolution.
- Maintained organized records of customer interactions and service requests.
Education
High School Diploma
Skills
Problem-solving
Team leadership
Operations management
Customer service
Cash handling
Punctual and reliable
Positive attitude
Store opening and closing
Product restocking
Opening and closing procedures
POS systems
Empathy and patience
Languages
Spanish
Native or Bilingual
Timeline
Operations Manager
Petsmart
12.1992 - 08.2017Read More
Receptionist
LLaules Carpet Cleaner
03.1986 - 11.1988Read More
South Gate High
High School Diploma
Read More