Percy Gonzales
Roseville
Summary
Dynamic Warehouse Supervisor at White Cap with proven expertise in optimizing warehouse operations and ensuring safety compliance. Demonstrated strong problem-solving skills while managing shipping and receiving processes, achieving high accuracy in inventory management. Adept at leading teams and enhancing productivity through effective task delegation and training. Committed to maintaining a safe and organized work environment.
Overview
41
41
years of professional experience
Work History
Warehouse Supervisor
White Cap
09.2010 - 02.2025
- Supervised warehouse operations by managing employees during shifts.
- Supervised shipping and receiving, distribution and workplace safety.
- Supervised shipping and handling operations.
- Used warehouse management software to reconcile daily inventory.
- Managed a team of warehouse workers for optimal scheduling, task delegation, and overall productivity.
- Oversaw daily operations and shipping and handling processes.
- Maintained high levels of accuracy in daily operations.
- Completed daily operations on time and maintained high standards of accuracy.
- Adapted quickly to changes in industry trends, consistently updating best practices for warehouse operations accordingly.
- Maintained a safe working environment by enforcing compliance with safety regulations and conducting routine inspections.
- Handled day-to-day shipping and receiving overseeing more than 80 packages per day.
- Trained new team members on proper and safe use of tools and equipment.
- Inspected work areas to keep free of hazards and maintain proper function of safety equipment.
- Reached out to customers, carriers and other warehouse personnel to coordinate shipments and correct orders.
- Followed safe handling processes for different types of loads and materials.
- Balanced loads and secured items for safe and damage-free transport to destinations.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
Restaurant Manager
Fresh Choice
03.2010 - 09.2010
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Achieved consistent compliance with health and safety regulations, conducting regular staff training sessions.
- Monitored daily operations to ensure seamless service delivery, addressing any issues promptly.
Restaurant Supervisor
Calistoga Ranch
05.2007 - 12.2009
- Contributed to hotel safety standards by reporting any suspicious activity or security concerns to management immediately.
- Collaborated with front desk staff to ensure seamless communication regarding guest needs and preferences.
- Assisted in setting up the event space, ensuring proper table arrangements and placement of utensils for seamless guest experience.
- Supported event planning efforts by attending pre-shift meetings to discuss specific details such as timelines, menu offerings, and guest counts, leading to successful events.
- Received consistent praise from guests on outstanding service quality, enhancing the establishment''s reputation for excellence in hospitality.
- Enhanced guest experience by providing attentive service and anticipating their needs during wedding events.
- Displayed excellent multitasking skills while balancing various responsibilities during high-pressure wedding events.
- Provided friendly, courteous service to create memorable moments for guests.
- Organized successful wine tasting events, driving member engagement and fostering a sense of community within the Wine Club.
Data Entry Management Coordinator
Photo TLC
10.2003 - 02.2007
- Compiled and sorted information to prepare source data for computer entry.
- Tested customer and account system changes and upgrades with new data input and review.
- Reviewed, corrected, deleted, and re-entered data to eliminate duplication of data and maintain data integrity.
- Enhanced team morale through regular feedback sessions, fostering a supportive work environment conducive to professional growth.
- Reduced production time with effective batch processing techniques for large volumes of images.
- Optimized images for various platforms, including web, social media, and print materials to enhance visibility and engagement.
- Utilized [Software]to perform photo editing, retouching and restoration.
- Used inkjet printer, canvas and metal prints and mat boards to print and mount images.
- Converted motionless photographs and motion picture film to CDs and DVDs.
- Provided technical support to customers, addressing any concerns or issues related to their orders promptly and professionally.
Administrative Assistant
S.L. Pemberton Inc.
10.2002 - 07.2003
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Implemented new CRM system to track client interactions, improving response times and client satisfaction.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Catering Customer Service
Gate Gourmet
03.2002 - 10.2002
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Restaurant Owner, General Manager
Pizza Car
07.1992 - 02.2002
- Managed payroll, daily deposits, and cost controls.
- Supervised daily restaurant operations, ensuring smooth workflow and timely resolution of any issues that arose.
- Set employee schedules, delegated work, and monitored food quality and service performance.
- Maintained positive relationships with local community and government officials.
- Ensured compliance with all health department regulations, maintaining a safe environment for both employees and patrons alike.
- Planned and executed strategies to increase customer loyalty and retention.
- Improved customer satisfaction by consistently delivering orders on time and with accuracy.
- Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
Product Retailer, Network Marketing
Justy4Kids
05.1999 - 12.1999
- Increased product sales by developing and implementing effective marketing strategies.
- Developed comprehensive budgeting plans for marketing initiatives while carefully managing expenditure against forecasted returns.
- Streamlined operational processes for increased efficiency, reducing overhead costs and optimizing resource allocation.
- Introduced data-driven decision-making processes throughout the organization to improve overall efficiency.
- Monitored competitors'' activities closely, adjusting business strategies as needed to maintain competitiveness in the market.
- Enhanced store appearance by regularly updating displays, arranging merchandise, and maintaining cleanliness.
- Increased sales by implementing effective merchandising strategies and managing store inventory.
Laser Printer Technician
Cartridge Exchange
02.1998 - 12.1999
- Enhanced printer efficiency by performing regular maintenance and troubleshooting tasks.
- Maintained a safe work environment by adhering to company policies as well as local regulations regarding the handling of potentially hazardous materials found in some printing applications.
- Streamlined inventory management by maintaining accurate records of parts used in repairs and replacements.
- Implemented preventive maintenance procedures to minimize potential problems and extend the life of printing equipment.
- Contributed to company growth by effectively managing multiple repair assignments within tight deadlines without sacrificing quality or accuracy.
- Reduced downtime for clients by quickly resolving technical issues with printers and related equipment.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
Grocery Manager
A. Market's
12.1983 - 08.1992
- Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
- Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
- Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
- Enhanced store presentation through regular merchandising updates and innovative display techniques.
- Engaged customers and provided very high level of service and support, helping find desired products and items.
- Reviewed inventory levels and placed orders for products and merchandise for restocking purposes.
- Delivered excellent customer service while managing daily operations, increasing repeat business from satisfied shoppers.
- Performed key tasks to promote inviting grocery store appearance.
- Increased customer satisfaction by implementing efficient store operations and maintaining a well-organized, clean environment.
Education
Associate of Science - Biotechnology
City College of San Francisco
San Francisco, CA03-2003
Associate of Science - Biology
University San Antonio Abad
Cusco, Peru12-2001
Microsoft Certified, Graphic Designer -
Senati
Cusco, Peru01-1999
Skills
- Warehouse operations
- Problem-solving
- Loading and unloading
- Warehouse organization
- Warehouse safety
- Shipping and receiving
- Attention to detail
- Shipping and receiving operations
- Material handling
- Order picking and processing
- Warehouse logistics
- Safety procedures
- Forklift operations
- OSHA compliance
Languages
Spanish
Timeline
Warehouse Supervisor
White Cap
09.2010 - 02.2025
Restaurant Manager
Fresh Choice
03.2010 - 09.2010
Restaurant Supervisor
Calistoga Ranch
05.2007 - 12.2009
Data Entry Management Coordinator
Photo TLC
10.2003 - 02.2007
Administrative Assistant
S.L. Pemberton Inc.
10.2002 - 07.2003
Catering Customer Service
Gate Gourmet
03.2002 - 10.2002
Product Retailer, Network Marketing
Justy4Kids
05.1999 - 12.1999
Laser Printer Technician
Cartridge Exchange
02.1998 - 12.1999
Restaurant Owner, General Manager
Pizza Car
07.1992 - 02.2002
Grocery Manager
A. Market's
12.1983 - 08.1992
Associate of Science - Biotechnology
City College of San Francisco
Associate of Science - Biology
University San Antonio Abad
Microsoft Certified, Graphic Designer -
Senati
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