Percy Carpio

• Enhanced customer satisfaction by promptly addressing inquiries and resolving concerns.
• Streamlined account management processes for increased efficiency and productivity.
• Reduced customer complaints by implementing effective communication strategies.
• Collaborated with team members to improve overall customer service experience.
• Developed strong relationships with clients, fostering loyalty and repeat business.
• Assisted in the onboarding process for new customers, providing comprehensive support during account setup.
• Monitored accounts receivable, maintaining prompt payment schedules and minimizing overdue balances.
• Managed multiple customer accounts simultaneously, prioritizing tasks and managing time effectively.
• Analyzed customer usage data to identify trends and provide tailored recommendations for improved service utilization.
• Implemented proactive outreach initiatives to keep customers informed about relevant product updates or changes in service terms.
• Completed routine and complex account updates to resolve problems.

• Increased client satisfaction by building strong relationships and addressing their needs promptly.
• Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution, and growth.
• Developed customized account plans for clients to help them achieve their business goals.
• Collaborated with sales team to identify potential upsell opportunities and expand client base.
• I was in charge of the largest account for the Vancouver office, worked together with other team mates in the US to make this account successful. Participated in RFQ and strategic meetings in Indiana.
• Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
• Streamlined internal processes for better efficiency in account management tasks.
• Conducted regular account reviews to identify areas for improvement and ensure continued success.
• Negotiated contract terms with clients, securing favorable agreements for both parties.
• Coordinated cross-departmental efforts to execute successful marketing campaigns for key accounts.
• Monitored industry trends to provide informed recommendations on new products or services that could benefit clients'' businesses.
• Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
• Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
• Used analytical skills to track and report on account performance metrics, providing insights for future growth opportunities.
• Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
• Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
• Educated clients on new products or services to increase customer engagement with brand.
• Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
• Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.

• Improved carrier relations by maintaining consistent communication and addressing concerns promptly.
• Enhanced operational efficiency by streamlining processes for carrier onboarding and documentation.
• Increased carrier retention rates with a proactive approach to managing relationships and resolving issues.
• Ensured timely deliveries by closely monitoring shipments and coordinating with carriers on scheduling adjustments.
• Reduced transportation costs by negotiating competitive rates with carriers based on volume commitments and service levels.
• Collaborated with cross-functional teams to develop strategies for optimizing transportation networks and reducing costs.
• Conducted regular performance reviews of carriers, providing feedback and implementing corrective actions as needed.
• Managed a diverse portfolio of carriers, ensuring compliance with federal regulations, safety standards, and company policies.
• Analyzed market trends to identify opportunities for expanding the carrier base and securing additional capacity at competitive rates.

• Improved operational efficiency by streamlining processes and implementing new systems.
• Reduced costs for the department by identifying areas of improvement and proposing cost-effective solutions.
• Enhanced team productivity with effective communication strategies and regular performance reviews.
• Boosted customer satisfaction, addressing client concerns in a timely and professional manner.
• Utilized advanced analytical skills in order to resolve complex operational issues effectively.
• Tracked and analyzed reports to determine needed improvements.
• Developed and updated tracking spreadsheets using Express.

Store supervisor.