Percy Carli-Jerome
Gesgapegiag,QC
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
14
14
years of professional experience
Work History
Supervisor
Gesgapegiag Band Council
12.2023 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
- Improved customer satisfaction with timely response to addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Achieved results by working with staff to meet established targets.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Championed continuous improvement efforts within the organization by promoting best practices for processes, tools, or technologies.
- Collects and input information into an email sent to my immediate supervisor about my daily task. It is due every week.
- Educated staff on organizational mission and goals to help employees achieve success.
- Generated reports detailing findings and recommendations.
- Maintain the solar, air and security system.
- Bartend, Cleans, and maintenance work daily.
Cashier/Cook/Chambermaid
Gesgapegiag Tourism
07.2022 - Current
- Operated cash register for cash, debit and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Cooked breakfast, lunch and dinner
- Managed opening and closing shift kitchen tasks.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Disposed of trash and recyclables each day to avoid waste buildup.
Deckhand
Gesgapegiag Fisheries
05.2015 - 01.2021
- Fishing Snow Crab and Shrimp on the Enmali,Domega and Amstel
- Fishing Halibut and Sea Cucumber on Virginia Audrey.
- Laid and transferred rigging, safely handled lines, and checked tow for 3 vessels.
- Inspected and maintained deck equipment and supplies.
- Followed safety protocols and procedures to prevent accidents.
- Operated and maintained deck machinery, including winches and cranes.
- Main cook on the boats when, we were out at sea.
Customer Service Representative
Atelka
09.2014 - 03.2015
- Answering calls and assisting customers
- OS Floor Support, working with customer representatives and assisting them in order for them to answer incoming calls
- In the 6 months I was there, I moved up 2 positions and received several “Bravo References” which come from customers for their satisfaction with my call.
- Answered constant flow of customer calls with minimal wait times.
- Handled customer inquiries and suggestions courteously and professionally.
IT Technician/Supply Teacher
Wejgwapniag School
09.2012 - 05.2013
- IT Essentials Course, disassembling and reassembling computers/computer clean ups/installing smart boards/installing projectors etc
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Set up PCs, projectors and microphones for use in video conferencing rooms.
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
- Substitute teacher at all levels.
- Configured systems according to prescribed software and hardware frameworks.
- Diagnosed and troubleshot hardware, software and network issues.
Roderick Sr Lobster Boat
Gesgapegiag Fisheries
04.2012 - 10.2012
- Lobster and crab fishing
- Prepare and bait nets, use of fishing equipment and sorting catches
- All other duties as requested by captain.
- Worked effectively in fast-paced environments.
- Worked well in a team setting, providing support and guidance.
- Proven ability to learn quickly and adapt to new situations.
Apprentice electrician
Ryfan Electric Ltd
07.2010 - 01.2012
- Worked on big projects such as the school in Inuvik, NWT
- Checked and performed electrical wiring through conduits and holes in walls and floors.
- Tested continuity of circuits using test equipment to verify compatibility and safety of systems following installation, replacement, or repair.
- Followed all safety procedures and guidelines to promote safety while working on electrical systems.
- Worked 60 hours per week, working in a team to meet tight deadlines
- Pulled wire through conduits and through holes in walls and floors.
Education
University of New Brunswick
High School Diploma -
Oromocto High School
Completed Safe Check Advance Food Safety
Gesgapegiag Education Center
GesgapegiagComputer Technician
Kiuna College
Odanak, Quebec06.2012
Skills
- Teamwork and Collaboration
- Excellent Communication
- Multitasking Abilities
- Self-Motivated
- Flexible and Adaptable
- Solar System maintenance
- Cleaning and Organization
- Proper Food Temperatures
- Food Handlers Certification
- Safety and Sanitation Standards
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Supervisor
Gesgapegiag Band Council
12.2023 - Current
Cashier/Cook/Chambermaid
Gesgapegiag Tourism
07.2022 - Current
Deckhand
Gesgapegiag Fisheries
05.2015 - 01.2021
Customer Service Representative
Atelka
09.2014 - 03.2015
IT Technician/Supply Teacher
Wejgwapniag School
09.2012 - 05.2013
Roderick Sr Lobster Boat
Gesgapegiag Fisheries
04.2012 - 10.2012
Apprentice electrician
Ryfan Electric Ltd
07.2010 - 01.2012
University of New Brunswick
High School Diploma -
Oromocto High School
Completed Safe Check Advance Food Safety
Gesgapegiag Education Center
Computer Technician
Kiuna College
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