Percival Harris
Saint John,Canada
Summary
Logistics professional with strong background in long-haul and regional transportation. Recognized for maintaining on-time deliveries and adherence to safety regulations. Known for collaborative work with dispatchers and flexibility in meeting dynamic schedules. Skilled in route planning and vehicle maintenance.
Overview
10
10
years of professional experience
Work History
Package Handler (Part Time)
FedEx
Saint John, NB
01.2026 - Current
- Sorted and organized packages for efficient loading and unloading processes.
- Collaborated with team members to ensure timely completion of daily shipping targets.
- Conducted quality checks on incoming shipments to verify accuracy and condition of products.
Class 1 Truck Driver
Sunbury Transport
Saint John, NB
10.2025 - 01.2026
- Operated Class 1 trucks to deliver goods safely and efficiently across designated routes.
- Conducted pre-trip vehicle inspections to ensure compliance with safety regulations and operational standards.
- Maintained accurate logs of driving hours, mileage, fuel consumption, and delivery schedules for auditing purposes.
- Collaborated with dispatchers to optimize route planning and enhance delivery timelines.
Technical Support Agent
Wyndham Hotels and resorts
Saint John, NB
08.2022 - 09.2025
- Provided support for hotel management systems, enhancing operational efficiency.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Collaborated with IT teams to implement software updates and system enhancements.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
Warehouse Worker
Surplus Furniture & Mattress Warehouse
Saint John, NB
06.2022 - 08.2022
- Conducted inventory checks to ensure accurate stock levels and minimize discrepancies.
- Managed shipping and receiving processes, ensuring timely dispatch of orders to customers.
- Loaded, unloaded, and moved material to and from storage and production areas.
Call Center Agent
Alight solutions
Saint John, NB
11.2021 - 06.2022
- Customer support, coworker assistance, insurance assistance.
- Handled high volume customer inquiries through multiple communication channels, ensuring timely resolution.
- Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
Booking Agent
Cloud 5 Solutions
Saint John, NB
06.2020 - 10.2021
- Customer support, coworker assistance, hotel liaison.
- Managed booking processes for multiple clients, ensuring timely and accurate reservations.
- Coordinated travel itineraries, optimizing routes and schedules for efficiency.
- Resolved client inquiries and issues promptly, enhancing customer satisfaction levels.
Customer Service Call Center Agent (Part Time)
SITEL Group
Saint John, NB
10.2017 - 01.2020
- Tech troubleshooting, transaction handling, data protection.
- Resolved customer inquiries efficiently through active listening and problem-solving techniques.
- Facilitated effective communication between departments to enhance service delivery and issue resolution.
Machine Mechanic (Internship)
Noranda Aluminum
Saint Ann, Jamaica
07.2017 - 08.2017
- Machinery repair planning and maintenance in industrial setting.
- Conducted routine maintenance checks to ensure optimal equipment performance.
- Collaborated with operators to minimize downtime during machine malfunctions.
Machine Mechanic (Internship)
Noranda Aluminum
Saint Ann, Jamaica
07.2016 - 08.2016
- Machinery repair planning and maintenance in industrial setting.
- Conducted routine maintenance checks to ensure optimal equipment performance.
- Collaborated with operators to minimize downtime during machine malfunctions.
Education
Machining
New Brunswick Community College
Saint John, NB05-2020
Mechanical Engineering Technology - Engineering
New Brunswick Community College
Saint John, NB06.2019
Pre-University Engineering Science - Engineering
Brown’s Town Community College
Jamaica06.2017
Skills
- Professionalism and punctuality
- Safe driving practices
- Decision-making under pressure
- Adaptability to weather conditions
- Customer service
- Active listening
- Critical thinking
- Documentation and reporting
Languages
English
Native or Bilingual
Community Service
- Alexandria Public Library, Library Assistant, Jamaica, 2016, Tech support, shelving, clerical tasks.
- Police Station, Assistant, Alexandria, Jamaica, 2015, Filing, logbook, admin support.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Package Handler (Part Time)
FedEx
01.2026 - Current
Class 1 Truck Driver
Sunbury Transport
10.2025 - 01.2026
Technical Support Agent
Wyndham Hotels and resorts
08.2022 - 09.2025
Warehouse Worker
Surplus Furniture & Mattress Warehouse
06.2022 - 08.2022
Call Center Agent
Alight solutions
11.2021 - 06.2022
Booking Agent
Cloud 5 Solutions
06.2020 - 10.2021
Customer Service Call Center Agent (Part Time)
SITEL Group
10.2017 - 01.2020
Machine Mechanic (Internship)
Noranda Aluminum
07.2017 - 08.2017
Machine Mechanic (Internship)
Noranda Aluminum
07.2016 - 08.2016
Machining
New Brunswick Community College
Mechanical Engineering Technology - Engineering
New Brunswick Community College
Pre-University Engineering Science - Engineering
Brown’s Town Community College