Overview
Work History
Education
Skills
Timeline
Generic

Penny Young

Verona,Ontario

Overview

10
10
years of professional experience
2
2
years of post-secondary education

Work History

Office Assistant

McDonald Electric Ltd
Sooke, British Columbia
01.2016 - 07.2021
  • Balanced employee availability, customer schedules and maximum load levels when scheduling appointments.
  • Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
  • Established and maintained client rapport by utilizing quality customer service.
  • Scheduled consultations for Number potential customers.
  • Entered daily data in computer systems and documented office activities.

Document Management/ Business Analyst Supervisor

Devon Energy Canada Limited
Conklin, AB
04.2013 - 06.2013
  • Recruited and hired top performers to add talent and value to department.
  • Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
  • Onboarded new employees with training and new hire documentation.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Applied customer feedback to develop process improvements and support long-term business needs.

Information Management Supervisor

Conoco Phillips Canada
Calgary, AB
09.2008 - 05.2013
  • Produced staffing matrix to provide adequate coverage of department.
  • Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
  • Maintained frequent interaction with senior management to measure goal achievement and determine areas of improvement.
  • Implemented and developed operational standards, policies and procedures.

Education

Certificate - Business Administration Management

Mount Royal
Calgary, AB
09.1995 - 06.1997

Skills

Scheduling

Business administration

Office management

Staff Management

Timeline

Office Assistant

McDonald Electric Ltd
01.2016 - 07.2021

Document Management/ Business Analyst Supervisor

Devon Energy Canada Limited
04.2013 - 06.2013

Information Management Supervisor

Conoco Phillips Canada
09.2008 - 05.2013

Certificate - Business Administration Management

Mount Royal
09.1995 - 06.1997
Penny Young