Penny Wiley
Drayton Valley,AB
Summary
Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Strategic team leader with robust background in customer relationship management.
Overview
16
16
years of professional experience
Work History
Restaurant/Bar Manager
The Local House
10.2020 - Current
- Closed out cash register and prepared cashier report at close of business.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Adhered to laws regarding alcoholic beverage services and customer regulations.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.
- Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies.
- Closed out cash register and prepared cashier report at close of business
Account Manager
Exclusive Private Sale
10.2015 - 06.2023
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Educated clients on new products or services to increase customer engagement with brand.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Coordinated with internal teams to facilitate prompt delivery of client projects.
- Developed and implemented strategies to increase client retention.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Trained new employees on customer service, money handling and organizing strategies.
Sales Associate
Plaza Liquor/ Georgias Liquor
09.2007 - 10.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
- Trained new employees on customer service, money handling and organizing strategies.
Education
High School Diploma -
Prince George Secondary School
06.1998
Skills
- Operational Manuals
- Product and Service Sales
- Collaborating with Designers
- Managing Advertising Packages
- Client Rapport-Building
- New Account Creation
- Staff Management
- Reporting
- Hiring and Terminations
Timeline
Restaurant/Bar Manager
The Local House
10.2020 - Current
Account Manager
Exclusive Private Sale
10.2015 - 06.2023
Sales Associate
Plaza Liquor/ Georgias Liquor
09.2007 - 10.2020
High School Diploma -
Prince George Secondary School
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