Penny Moore
London
Summary
Dynamic hospitality volunteer with a focus on enhancing customer satisfaction and safety. Known for exceptional interpersonal skills and flexibility in fast-paced environments. Proven track record of mentoring, problem resolution, and fostering collaborative team dynamics.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Hospitality Volunteer
London Airshow
London, ON
09.2015 - Current
- Assisted event coordination by managing guest inquiries and providing information on schedules and activities.
- Supported team in setting up hospitality areas, ensuring cleanliness and organization for optimal guest experience.
- Facilitated communication between staff and attendees to enhance service delivery during events.
- Adapted to various roles within the hospitality team, demonstrating flexibility in fast-paced environments.
- Mentored new volunteers, providing training on event procedures and best practices for guest interactions.
- Led initiatives to enhance attendee satisfaction through feedback collection and service adjustments.
- Collaborated with other volunteers and staff members to maintain a safe and welcoming environment.
- Developed strong relationships with repeat clientele through attentive service that exceeded expectations consistently over time.
- Assisted with monitoring guest safety by identifying potential hazards or security concerns, notifying management when necessary.
- Conducted regular inspections of airport grounds to identify maintenance needs, reporting findings promptly to management for quick resolution.
- Addressed guest concerns promptly and professionally, resolving issues quickly to maintain satisfaction levels.
- Participated in training seminars designed to enhance hospitality skills further improving guest interactions positively impacting their overall experience at the property.
- Responsible for setting up and breaking down event spaces, ensuring all necessary materials were in place and the space was clean and orderly.
- Provided exceptional customer service to ensure a positive experience for all visitors.
- Reduced risks by maintaining clean and organised work environment.
Gate Attendant
Western Fair District
London, ON
09.2018 - 09.2025
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours , weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Seasonal during Fair usually 10 days in September
- Oversaw daily ticketing operations, ensuring smooth entry for visitors.
- Managed crowd control during events, enhancing guest safety and experience.
- Implemented efficient workflow processes to reduce wait times at entry points.
- Collaborated with security team to enforce safety protocols and emergency procedures.
- Streamlined entry processes for quicker access, effectively managing guest volume during peak hours.
- Managed time efficiently while multitasking during high-pressure situations to maintain optimal gate operations.
- Enhanced visitor experience by providing friendly and efficient service at the entrance gate.
- Maintained a clean and inviting environment at the entrance gate, setting a positive first impression for visitors.
- Promoted a culture of safety among visitors through vigilant observation of surroundings and prompt action in case of emergencies.
- Monitored gate areas and addressed security situations with management.
Information Officer
Federal Election
London, ON
04.2025 - 04.2025
- Assisted in managing election-related information systems to ensure data accuracy and accessibility.
- Supported team in preparing materials for public inquiries about electoral processes and regulations.
- Learned to utilize software tools for compiling and analyzing voter information effectively.
- Collaborated with colleagues to streamline communication processes across various departments.
- Engaged in training sessions to understand electoral policies and enhance service delivery standards.
Deputy Returning Officer
Provincial Election
London, ON
06.2024 - 06.2024
- Worked flexible hours , weekend, and holiday shifts.
- Completed paperwork, recognizing discrepancies, and promptly addressing for resolution.
- Provided professional services and support in a dynamic work environment.
- Adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing client satisfaction. Focused on fostering positive interactions and creating collaborative environment.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Developed and maintained courteous and effective working relationships.
- Identified issues, analyzed information, and provided solutions to problems.
- Resolved problems, improved operations, and provided exceptional service.
Deputy Returning Officer
Federal Election
London, ON
09.2021 - 09.2021
- Worked flexible hours
- Identified issues, analyzed information, and provided solutions to problems.
- Resolved problems, improved operations, and provided exceptional service.
- Completed paperwork, recognizing discrepancies, and promptly addressing for resolution.
- Provided professional services and support in a dynamic work environment.
- Adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing client satisfaction. Focused on fostering positive interactions and creating collaborative environment.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Delivered services to customer locations within specific timeframes.
- Organized professional with expertise in managing resources and optimizing performance. Proficient in providing valuable insights and supporting decision-making processes. Committed to enhancing productivity and contributing to overall success.
- Goal-oriented professional with proven success in applying analytical skills to solve complex problems and overcome challenges. Dedicated to enhancing team performance and driving business success.
Poll Worker
Federal Election
London, ON
10.2019 - 10.2019
- Managed polling station operations, ensuring compliance with electoral regulations and procedures.
- Trained and supervised junior poll workers to enhance efficiency and maintain standards.
- Coordinated voter registration processes, verifying eligibility and facilitating smooth check-in procedures.
- Conducted equipment setup and troubleshooting, ensuring all voting machines functioned properly throughout elections.
- Monitored ballot security and integrity, addressing issues proactively to uphold election credibility.
- Collaborated with local election officials to address community concerns and enhance voter outreach efforts.
- Analyzed polling data post-election, providing insights for future enhancements in operational practices.
- Provided excellent customer service to voters, addressing questions and concerns with patience and professionalism.
- Ensured smooth polling station operations by setting up equipment and organizing materials in a timely manner.
- Issued ballots and provided instruction on how to correctly mark choices.
- Checked addresses, IDs and registration cards.
- Monitored candidates and members of public for compliance with security, campaign and other procedures.
- Enhanced voter experience by efficiently processing registrations and providing clear instructions.
- Educated first-time voters on proper voting procedure, promoting confidence in their ability to cast an informed ballot.
- Continuously updated knowledge on election laws, regulations, and procedures in order to provide accurate information to voters and fellow poll workers.
- Supported fellow poll workers through collaboration and communication, contributing to a successful team dynamic.
- Assisted voters with disabilities, ensuring equal access to voting processes and equipment.
- Set up, monitored and maintained polling equipment.
- Upheld election integrity by verifying voter eligibility according to established guidelines.
- Safeguarded election materials from tampering or damage, ensuring accurate election results were reported at the end of the day.
- Preserved voter privacy through careful handling of sensitive information and strict adherence to confidentiality protocols.
- Collaborated closely with local authorities to ensure security measures were implemented properly at polling locations throughout Election Day.
- Maintained accurate voter records by diligently updating the registration database.
- Promoted a positive voting atmosphere by maintaining clean, orderly, and welcoming polling stations.
- Managed challenging situations calmly and professionally, effectively resolving disputes or disruptions within the polling place.
- Registered new voters for primary and general elections.
- Reduced wait times for voters by managing lines effectively and expediting check-in procedures.
- Posted signs, instructions and statutory notices for incoming voters to see.
- Addressed voter questions and concerns.
- Checked elector identification and eligibility and marked elector numbers in register.
- Attended appropriate training sessions and information briefings.
- Maintained ballot secrecy and confidentiality.
Polling Clerk
Federal Election
London, ON
10.2015 - 10.2015
- Managed voter registration processes and ensured compliance with election regulations.
- Facilitated smooth polling operations by coordinating staff and resources effectively.
- Trained new polling staff on procedures, enhancing team performance and efficiency.
- Streamlined ballot distribution process, reducing wait times for voters.
- Oversaw election day logistics, ensuring accurate setup and functionality of voting equipment.
- Collaborated with local authorities to address voter concerns and improve community engagement during elections.
- Enhanced voter experience by efficiently managing polling stations and ensuring smooth operations.
- Demonstrated exceptional attention to detail when reviewing identification documents for verification purposes before allowing individuals entry into the polling area.
- Maintained a secure voting environment with strict adherence to protocols and guidelines.
- Collaborated effectively with fellow Polling Clerks to ensure seamless coordination of tasks during peak hours.
- Provided exemplary customer service, offering friendly guidance to voters on how to properly complete their ballots and use voting equipment.
- Increased accessibility for disabled voters through proactive accommodations and assistance when necessary.
- Created welcoming environments at polling locations, making efforts to accommodate diverse populations'' needs within the community effectively.
- Completed comprehensive training programs on electoral processes and procedures, applying knowledge gained to optimize poll management practices consistently.
- Promoted a positive atmosphere at the polling station, addressing voter concerns with patience and professionalism.
- Facilitated efficient communication between polling station staff members, resulting in a coordinated team effort throughout the day.
- Marked elector numbers and ballot paper numbers in corresponding registers.
- Checked elector identification and eligibility and marked elector numbers in register.
- Maintained ballot secrecy and confidentiality.
Education
Registered Nursing Assistant - Nursing
Algonquin College
OttawaBachelor of Science - Science
University of Western Ontario
LondonSkills
- leadership
- Teamwork
- Customer service
- Problem-solving skills
- Problem-solving abilities
- Multitasking
- Reliability
- Customer satisfaction
- Team collaboration
- Flexibility
- Adaptability and flexibility
- Hospitality services
- Customer service management
Languages
English
Full Professional
Certification
- AED Training - 2026
- Police Record Check OK - 2026
- Food Handler Certificate 2025
Timeline
Information Officer
Federal Election
04.2025 - 04.2025
Deputy Returning Officer
Provincial Election
06.2024 - 06.2024
Deputy Returning Officer
Federal Election
09.2021 - 09.2021
Poll Worker
Federal Election
10.2019 - 10.2019
Gate Attendant
Western Fair District
09.2018 - 09.2025
Polling Clerk
Federal Election
10.2015 - 10.2015
Hospitality Volunteer
London Airshow
09.2015 - Current
Registered Nursing Assistant - Nursing
Algonquin College
Bachelor of Science - Science
University of Western Ontario