Penny Moore
London
Summary
Dynamic hospitality volunteer with a focus on enhancing customer satisfaction and safety. Known for exceptional interpersonal skills and flexibility in fast-paced environments. Proven track record of mentoring, problem resolution, and fostering collaborative team dynamics.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Hospitality Volunteer
London Airshow
09.2015 - Current
- Assisted event coordination by managing guest inquiries and providing information on schedules and activities.
- Supported team in setting up hospitality areas, ensuring cleanliness and organization for optimal guest experience.
- Facilitated communication between staff and attendees to enhance service delivery during events.
- Adapted to various roles within the hospitality team, demonstrating flexibility in fast-paced environments.
- Mentored new volunteers, providing training on event procedures and best practices for guest interactions.
- Led initiatives to enhance attendee satisfaction through feedback collection and service adjustments.
- Collaborated with other volunteers and staff members to maintain a safe and welcoming environment.
- Developed strong relationships with repeat clientele through attentive service that exceeded expectations consistently over time.
- Assisted with monitoring guest safety by identifying potential hazards or security concerns, notifying management when necessary.
- Conducted regular inspections of airport grounds to identify maintenance needs, reporting findings promptly to management for quick resolution.
- Addressed guest concerns promptly and professionally, resolving issues quickly to maintain satisfaction levels.
- Participated in training seminars designed to enhance hospitality skills further improving guest interactions positively impacting their overall experience at the property.
- Responsible for setting up and breaking down event spaces, ensuring all necessary materials were in place and the space was clean and orderly.
- Provided exceptional customer service to ensure a positive experience for all visitors.
- Reduced risks by maintaining clean and organised work environment.
Gate Attendant
Western Fair District
09.2018 - 09.2025
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours , weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Seasonal during Fair usually 10 days in September
- Oversaw daily ticketing operations, ensuring smooth entry for visitors.
- Managed crowd control during events, enhancing guest safety and experience.
- Implemented efficient workflow processes to reduce wait times at entry points.
- Collaborated with security team to enforce safety protocols and emergency procedures.
- Streamlined entry processes for quicker access, effectively managing guest volume during peak hours.
- Managed time efficiently while multitasking during high-pressure situations to maintain optimal gate operations.
- Enhanced visitor experience by providing friendly and efficient service at the entrance gate.
- Maintained a clean and inviting environment at the entrance gate, setting a positive first impression for visitors.
- Promoted a culture of safety among visitors through vigilant observation of surroundings and prompt action in case of emergencies.
- Monitored gate areas and addressed security situations with management.
Information Officer
Federal Election
04.2025 - 04.2025
- Assisted in managing election-related information systems to ensure data accuracy and accessibility.
- Supported team in preparing materials for public inquiries about electoral processes and regulations.
- Learned to utilize software tools for compiling and analyzing voter information effectively.
- Collaborated with colleagues to streamline communication processes across various departments.
- Engaged in training sessions to understand electoral policies and enhance service delivery standards.
Deputy Returning Officer
Provincial Election
06.2024 - 06.2024
- Worked flexible hours , weekend, and holiday shifts.
- Completed paperwork, recognizing discrepancies, and promptly addressing for resolution.
- Provided professional services and support in a dynamic work environment.
- Adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing client satisfaction. Focused on fostering positive interactions and creating collaborative environment.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Developed and maintained courteous and effective working relationships.
- Identified issues, analyzed information, and provided solutions to problems.
- Resolved problems, improved operations, and provided exceptional service.
Deputy Returning Officer
Federal Election
09.2021 - 09.2021
- Worked flexible hours
- Identified issues, analyzed information, and provided solutions to problems.
- Resolved problems, improved operations, and provided exceptional service.
- Completed paperwork, recognizing discrepancies, and promptly addressing for resolution.
- Provided professional services and support in a dynamic work environment.
- Adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing client satisfaction. Focused on fostering positive interactions and creating collaborative environment.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Delivered services to customer locations within specific timeframes.
- Organized professional with expertise in managing resources and optimizing performance. Proficient in providing valuable insights and supporting decision-making processes. Committed to enhancing productivity and contributing to overall success.
- Goal-oriented professional with proven success in applying analytical skills to solve complex problems and overcome challenges. Dedicated to enhancing team performance and driving business success.
Poll Worker
Federal Election
10.2019 - 10.2019
- Managed polling station operations, ensuring compliance with electoral regulations and procedures.
- Trained and supervised junior poll workers to enhance efficiency and maintain standards.
- Coordinated voter registration processes, verifying eligibility and facilitating smooth check-in procedures.
- Conducted equipment setup and troubleshooting, ensuring all voting machines functioned properly throughout elections.
- Monitored ballot security and integrity, addressing issues proactively to uphold election credibility.
- Collaborated with local election officials to address community concerns and enhance voter outreach efforts.
- Analyzed polling data post-election, providing insights for future enhancements in operational practices.
- Provided excellent customer service to voters, addressing questions and concerns with patience and professionalism.
- Ensured smooth polling station operations by setting up equipment and organizing materials in a timely manner.
- Issued ballots and provided instruction on how to correctly mark choices.
- Checked addresses, IDs and registration cards.
- Monitored candidates and members of public for compliance with security, campaign and other procedures.
- Enhanced voter experience by efficiently processing registrations and providing clear instructions.
- Educated first-time voters on proper voting procedure, promoting confidence in their ability to cast an informed ballot.
- Continuously updated knowledge on election laws, regulations, and procedures in order to provide accurate information to voters and fellow poll workers.
- Supported fellow poll workers through collaboration and communication, contributing to a successful team dynamic.
- Assisted voters with disabilities, ensuring equal access to voting processes and equipment.
- Set up, monitored and maintained polling equipment.
- Upheld election integrity by verifying voter eligibility according to established guidelines.
- Safeguarded election materials from tampering or damage, ensuring accurate election results were reported at the end of the day.
- Preserved voter privacy through careful handling of sensitive information and strict adherence to confidentiality protocols.
- Collaborated closely with local authorities to ensure security measures were implemented properly at polling locations throughout Election Day.
- Maintained accurate voter records by diligently updating the registration database.
- Promoted a positive voting atmosphere by maintaining clean, orderly, and welcoming polling stations.
- Managed challenging situations calmly and professionally, effectively resolving disputes or disruptions within the polling place.
- Registered new voters for primary and general elections.
- Reduced wait times for voters by managing lines effectively and expediting check-in procedures.
- Posted signs, instructions and statutory notices for incoming voters to see.
- Addressed voter questions and concerns.
- Checked elector identification and eligibility and marked elector numbers in register.
- Attended appropriate training sessions and information briefings.
- Maintained ballot secrecy and confidentiality.
Polling Clerk
Federal Election
10.2015 - 10.2015
- Managed voter registration processes and ensured compliance with election regulations.
- Facilitated smooth polling operations by coordinating staff and resources effectively.
- Trained new polling staff on procedures, enhancing team performance and efficiency.
- Streamlined ballot distribution process, reducing wait times for voters.
- Oversaw election day logistics, ensuring accurate setup and functionality of voting equipment.
- Collaborated with local authorities to address voter concerns and improve community engagement during elections.
- Enhanced voter experience by efficiently managing polling stations and ensuring smooth operations.
- Demonstrated exceptional attention to detail when reviewing identification documents for verification purposes before allowing individuals entry into the polling area.
- Maintained a secure voting environment with strict adherence to protocols and guidelines.
- Collaborated effectively with fellow Polling Clerks to ensure seamless coordination of tasks during peak hours.
- Provided exemplary customer service, offering friendly guidance to voters on how to properly complete their ballots and use voting equipment.
- Increased accessibility for disabled voters through proactive accommodations and assistance when necessary.
- Created welcoming environments at polling locations, making efforts to accommodate diverse populations'' needs within the community effectively.
- Completed comprehensive training programs on electoral processes and procedures, applying knowledge gained to optimize poll management practices consistently.
- Promoted a positive atmosphere at the polling station, addressing voter concerns with patience and professionalism.
- Facilitated efficient communication between polling station staff members, resulting in a coordinated team effort throughout the day.
- Marked elector numbers and ballot paper numbers in corresponding registers.
- Checked elector identification and eligibility and marked elector numbers in register.
- Maintained ballot secrecy and confidentiality.
Education
Registered Nursing Assistant - Nursing
Algonquin College
OttawaBachelor of Science - Science
University of Western Ontario
LondonSkills
- leadership
- Teamwork
- Customer service
- Problem-solving skills
- Problem-solving abilities
- Multitasking
- Reliability
- Customer satisfaction
- Team collaboration
- Flexibility
- Adaptability and flexibility
- Hospitality services
- Customer service management
Languages
English
Full Professional
Certification
- AED Training - 2026
- Police Record Check OK - 2026
- Food Handler Certificate 2025
Timeline
Information Officer
Federal Election
04.2025 - 04.2025
Deputy Returning Officer
Provincial Election
06.2024 - 06.2024
Deputy Returning Officer
Federal Election
09.2021 - 09.2021
Poll Worker
Federal Election
10.2019 - 10.2019
Gate Attendant
Western Fair District
09.2018 - 09.2025
Polling Clerk
Federal Election
10.2015 - 10.2015
Hospitality Volunteer
London Airshow
09.2015 - Current
Registered Nursing Assistant - Nursing
Algonquin College
Bachelor of Science - Science
University of Western Ontario